LV
Luyanda V
1 reviews | Active since Mar 2021
29 Mar 2021, 14:34
The Unlimited policy insurance had not paid out the funeral benefits
The Unlimited policy insurance after the death of my aunt's brother never paid out the funeral benefits, last year September. We've dropped lots of e-mails but the end they told us that the deceased had joined the unlimited with his own diseases ( pre existing condition) that's what they said. The very sad this my aunt being the domestic worker had to go and make loans to bury his brother. No words of condolences no nothing but they kept on taking the money from her bank every month. So would like to get the premiums from them that's all.
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The Unlimited's replyOfficial
29 Mar 2021, 19:47Hi Luyanda,
We simply don’t know where to begin. Our sole purpose as a business is to offer a helping hand to our customers in their times of need. There are simply no words to express just how sorry we are if we may have come across as unsympathetic over your loss. We’d like to take this opportunity to extend our heartfelt condolences for the death of your loved one. Please note that your aunt’s claim was unsuccessful because it did not meet the T’s and C’s stipulated for her Family Connect policy. Each claim and each query is evaluated independently, including our underwriters. We tried to get in touch with your aunt today so that we could assist her with her refund query and unfortunately, we couldn’t get through to her. Kindly ask her what time it’ll be convenient for us to give her a call tomorrow.
The Unlimited's reply29 Mar 2021, 19:47
Official
Hi Luyanda,
We simply don’t know where to begin. Our sole purpose as a business is to offer a helping hand to our customers in their times of need. There are simply no words to express just how sorry we are if we may have come across as unsympathetic over your loss. We’d like to take this opportunity to extend our heartfelt condolences for the death of your loved one. Please note that your aunt’s claim was unsuccessful because it did not meet the T’s and C’s stipulated for her Family Connect policy. Each claim and each query is evaluated independently, including our underwriters. We tried to get in touch with your aunt today so that we could assist her with her refund query and unfortunately, we couldn’t get through to her. Kindly ask her what time it’ll be convenient for us to give her a call tomorrow.