The Unlimited policy cancellations NIGHTMARE

Pathetic company. I've requested that my Heli Rescue policy be cancelled three times now and yet each month the debit order still goes off. I last sent a signed letter to The Unlimited on 20 February 2018 requesting that my policy be cancelled with immediate effect and that I be charged pro-rata for February. Needless to say, the full amount was debited and I am yet to receive a response from anyone even acknowledging my request. The last straw for me was when The Unlimited **********ly opened a Family Connect policy using my ID number in December 2017 when I wasn't even in the country. I have involved the Credit Bureau, FAIS Ombud, OSTI, the list goes on - all pending cases. I phoned the customer care line at 09:17am on 2 March 2018 and upon giving my details to the agent, he proceeded to put me on hold for close to ten (10) minutes. So I hung up. Customers should't have to put up with such gross negligence and incompetence. Just respect my rights and cancel any and all policies you may have in my name/ID number.