JG
Jac G
1 reviews | Active since May 2016
13 Oct 2020, 13:17
The Unlimited - Overpromising. Claims declined without valid reason
Misleading advertising and overpromising. They are looking for reasons to decline any claims without a valid reason. I have requested that they put it in writing, to-date I have not received any notification. They also promised to email me the voice recording during the underwriting of the policy which I also did not received. The call center is also poorly managed, calls are not answered timelessly and when they are you will be routed from one person to the other. Debit orders are also in contravention with agreement, they will present the debit order days prior to date given.
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
13 Oct 2020, 18:01Hi Jac,
Thank you for taking our call and for giving us the opportunity to assist you. We're really sorry that you feel this way about our services. We have emailed you the outcome for your claim as well as the call recordings. We have refunded you the last premium because you no longer benefit from the policy as you had requested to cancel. The payment will reflect in your account in 24 hours. When we process for collection, we debit our customers on the date they have instructed us to be debited on. The only time we debit customers early is when the requested date is during the weekend which is also stated on the policy terms and conditions.
Thank you for taking our call and for giving us the opportunity to assist you. We're really sorry that you feel this way about our services. We have emailed you the outcome for your claim as well as the call recordings. We have refunded you the last premium because you no longer benefit from the policy as you had requested to cancel. The payment will reflect in your account in 24 hours. When we process for collection, we debit our customers on the date they have instructed us to be debited on. The only time we debit customers early is when the requested date is during the weekend which is also stated on the policy terms and conditions.
The Unlimited's reply13 Oct 2020, 18:01
Official
Hi Jac,
Thank you for taking our call and for giving us the opportunity to assist you. We're really sorry that you feel this way about our services. We have emailed you the outcome for your claim as well as the call recordings. We have refunded you the last premium because you no longer benefit from the policy as you had requested to cancel. The payment will reflect in your account in 24 hours. When we process for collection, we debit our customers on the date they have instructed us to be debited on. The only time we debit customers early is when the requested date is during the weekend which is also stated on the policy terms and conditions.
Thank you for taking our call and for giving us the opportunity to assist you. We're really sorry that you feel this way about our services. We have emailed you the outcome for your claim as well as the call recordings. We have refunded you the last premium because you no longer benefit from the policy as you had requested to cancel. The payment will reflect in your account in 24 hours. When we process for collection, we debit our customers on the date they have instructed us to be debited on. The only time we debit customers early is when the requested date is during the weekend which is also stated on the policy terms and conditions.
JG
Jac G's updateReviewer Update
19 Oct 2020, 09:18Kindly note your apology does not justify the means, you are misleading the public. I insist on all my premiums to be refunded and will continue writing reviews on social media until all my premiums are refunded.
JG
Jac G's update19 Oct 2020, 09:18
Reviewer Update
Kindly note your apology does not justify the means, you are misleading the public. I insist on all my premiums to be refunded and will continue writing reviews on social media until all my premiums are refunded.
The Unlimited's replyOfficial
19 Oct 2020, 18:35Hi Jac,
We understand that because of how upset you are, our apologies won't appease you. Kindly note that we've done all that we can to assist you with your claim, your cancellation and even the refund of your last premium. You're not due a full refund of all your premiums because your policy with us was on a month to month basis. This means that you were covered for the months that you were debited. Should you need any further assistance regarding this, kindly contact our customer care line on ***.
We understand that because of how upset you are, our apologies won't appease you. Kindly note that we've done all that we can to assist you with your claim, your cancellation and even the refund of your last premium. You're not due a full refund of all your premiums because your policy with us was on a month to month basis. This means that you were covered for the months that you were debited. Should you need any further assistance regarding this, kindly contact our customer care line on ***.
The Unlimited's reply19 Oct 2020, 18:35
Official
Hi Jac,
We understand that because of how upset you are, our apologies won't appease you. Kindly note that we've done all that we can to assist you with your claim, your cancellation and even the refund of your last premium. You're not due a full refund of all your premiums because your policy with us was on a month to month basis. This means that you were covered for the months that you were debited. Should you need any further assistance regarding this, kindly contact our customer care line on ***.
We understand that because of how upset you are, our apologies won't appease you. Kindly note that we've done all that we can to assist you with your claim, your cancellation and even the refund of your last premium. You're not due a full refund of all your premiums because your policy with us was on a month to month basis. This means that you were covered for the months that you were debited. Should you need any further assistance regarding this, kindly contact our customer care line on ***.