DM
Daphney M
1 reviews | Active since Aug 2016
28 Jun 2022, 16:29
The unlimited overcharging ****
I have a scratch and dent cover with the unlimited they debit me R289 for a product that cost less than R200. I asked them several times but every time but i get no answer. i even wrote an email regarding this issue on Mar 16, 2022, 5:01 PM but they didn't bother responding but they continue to debit. I feel this is unfair, *********; In the interest of FAIS regulation, Consumer Protection Act and Competition Act they must refund me
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The Unlimited's replyOfficial
28 Jun 2022, 19:33Hi Daphney
Thank you for raising your concerns with us and for taking our call earlier. We’re truly sorry for the inconvenience you’ve experienced, we value you and respect your hard-earned money. We’ve checked on our system and unfortunately, we don’t have record of an email from you in March regarding this query. Kindly note that we had sent you an SMS on the 21/09/2021, notifying you that we're rolling out our annual price increase and your policy premium would increase from R272 to R289, and this was effective in November 2021. With your new price, you get exclusive access to the Unlimited rewards where you can get instant cash back on selected groceries. Rest assured that we’d never making any changes to your policy without notifying you via SMS, email or calling you, we’ve also resent this information to you via email. Please message us should you require any further assistance and we’ll be happy to help you.
The Unlimited's reply28 Jun 2022, 19:33
Official
Hi Daphney
Thank you for raising your concerns with us and for taking our call earlier. We’re truly sorry for the inconvenience you’ve experienced, we value you and respect your hard-earned money. We’ve checked on our system and unfortunately, we don’t have record of an email from you in March regarding this query. Kindly note that we had sent you an SMS on the 21/09/2021, notifying you that we're rolling out our annual price increase and your policy premium would increase from R272 to R289, and this was effective in November 2021. With your new price, you get exclusive access to the Unlimited rewards where you can get instant cash back on selected groceries. Rest assured that we’d never making any changes to your policy without notifying you via SMS, email or calling you, we’ve also resent this information to you via email. Please message us should you require any further assistance and we’ll be happy to help you.