The Unlimited **** or Not?

Phone me many times and asked if I would be interested. I felt like I was being bul**** - every time I blocked their number, they phone from another number. Eventually I agreed to have a look at their services. I asked the lady who phoned me to please forward me the documents before any debit orders are made. I was under the impression I had to sign documents before they can just effect a debit order on my account. A few months later I realised that they effected the debit order without me signing any documents. Surely this must be against the Consumer Protection Act and/or FAIS Act and/or POPI Act? Be that as it may, I contacted them for a claim - to date, no one has contacted me telephonically as informed by an e-mail I received from Customer Services ... then I did a little bit of research (searched reviews etc) on them ... of course ... as I expected, they are not famous for good and/or any service! I have learned that a lot of clients struggle to get their debit orders cancelled, with no success. Then I sent an e-mail to inform them that I want to cancel the policy. To date, no one has contacted me. I tried to stop it through my banking app, but every time they just deduct the money from my account again! Stay away from this company!