RS
R33 S33
1 reviews | Active since Nov 2015
21 Sept 2021, 09:04
The unlimited opening policies without clients consent.
The unlimited opened a policy without my consent, they initially requested my ID number to investigate which I have now provided twice. Yesterday I received an email again requesting my ID number. Surely they could get it using a past reference number or looking at previous mails. Seems like something is a miss here and quite frankly this is worrying.
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The Unlimited's replyOfficial
21 Sept 2021, 11:14Hi Rohimmalik,
Thank you for bringing this matter to our attention. As human beings, we all value a peace of mind. We understand that nothing can disturb one’s peace more than realising that you suddenly have a policy under your name, yet you never consented to it. Kindly note that we’ve had a look at our records, and we found that the cover which was in your name was cancelled on the 16/09/2021 and a proof of cancellation was emailed to you. Since 1994, one of values that have shaped our business is honesty and integrity, therefore our team will be looking into how this membership was captured without your approval. We’ll revert back to you in 5-7 working days to provide you with feedback regarding our findings. We hope that you can accept our humble apologies for any disruption we may have caused in your life.
The Unlimited's reply21 Sept 2021, 11:14
Official
Hi Rohimmalik,
Thank you for bringing this matter to our attention. As human beings, we all value a peace of mind. We understand that nothing can disturb one’s peace more than realising that you suddenly have a policy under your name, yet you never consented to it. Kindly note that we’ve had a look at our records, and we found that the cover which was in your name was cancelled on the 16/09/2021 and a proof of cancellation was emailed to you. Since 1994, one of values that have shaped our business is honesty and integrity, therefore our team will be looking into how this membership was captured without your approval. We’ll revert back to you in 5-7 working days to provide you with feedback regarding our findings. We hope that you can accept our humble apologies for any disruption we may have caused in your life.