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Zukiswa N
1 reviews | Active since Nov 2019
23 Jun 2021, 10:09
The unlimited not a reliable funeral policy
Hello.I am writing on behalf of my cousin.He joined funeral policy at The unlimited for him,Mother and Son.Now his Mother is Late they are refusing to payout the Claim saying his Mother has been Scratched out ,He does't know by whom because they are deducting the R230 from his bank account every month without fail.On the other side they say He joined a Death policy not a Funeral policy so we don't know what's the difference.Death Policy is paid when because His mother is Late now.What they are doing to us is very painful.We were suppose to Mourn for the Death of a loved one but now we are busy fighting with funeral insurance on social media.When they want us to join these things they promise us the World but when it's their turn to pay you have to fight with them.I wish they can change to be a better business because there are so many people shared their bad Experience with them.Their service is not Good at all.I am very disappointed and Hurt
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Replies (5)
The Unlimited's replyOfficial
23 Jun 2021, 11:02Hi Zukiswa,
Thank you once again for reaching out to us on behalf of your cousin. We'd like to extend our heartfelt sympathy for the passing of your aunt. We understand that during this time, the last thing your family needs is a stressful claims process. At The Unlimited, we're an honest and transparent company. We'd never lie and say a depandant is not on a policy when they're actually covered. We ensure that we assist and assess every claim in line with our terms and conditions. Your cousin signed a document when taking out a policy with us, of which we're more than happy to email it to him if he needs it, and it doesn't have complete details of an adult depandant. We've sent him an SMS with a link where he may log a formal complaint if he wishes to do so.
Thank you once again for reaching out to us on behalf of your cousin. We'd like to extend our heartfelt sympathy for the passing of your aunt. We understand that during this time, the last thing your family needs is a stressful claims process. At The Unlimited, we're an honest and transparent company. We'd never lie and say a depandant is not on a policy when they're actually covered. We ensure that we assist and assess every claim in line with our terms and conditions. Your cousin signed a document when taking out a policy with us, of which we're more than happy to email it to him if he needs it, and it doesn't have complete details of an adult depandant. We've sent him an SMS with a link where he may log a formal complaint if he wishes to do so.
The Unlimited's reply23 Jun 2021, 11:02
Official
Hi Zukiswa,
Thank you once again for reaching out to us on behalf of your cousin. We'd like to extend our heartfelt sympathy for the passing of your aunt. We understand that during this time, the last thing your family needs is a stressful claims process. At The Unlimited, we're an honest and transparent company. We'd never lie and say a depandant is not on a policy when they're actually covered. We ensure that we assist and assess every claim in line with our terms and conditions. Your cousin signed a document when taking out a policy with us, of which we're more than happy to email it to him if he needs it, and it doesn't have complete details of an adult depandant. We've sent him an SMS with a link where he may log a formal complaint if he wishes to do so.
Thank you once again for reaching out to us on behalf of your cousin. We'd like to extend our heartfelt sympathy for the passing of your aunt. We understand that during this time, the last thing your family needs is a stressful claims process. At The Unlimited, we're an honest and transparent company. We'd never lie and say a depandant is not on a policy when they're actually covered. We ensure that we assist and assess every claim in line with our terms and conditions. Your cousin signed a document when taking out a policy with us, of which we're more than happy to email it to him if he needs it, and it doesn't have complete details of an adult depandant. We've sent him an SMS with a link where he may log a formal complaint if he wishes to do so.
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Zukiswa N's updateReviewer Update
23 Jun 2021, 16:07He added the His Mother by a Telephone call,if his mother is not covered the R230 you are deducting every month is for what?? The Unlimited policy is unreliable we are not the 1st ones to experience this bad service with you.
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Zukiswa N's update23 Jun 2021, 16:07
Reviewer Update
He added the His Mother by a Telephone call,if his mother is not covered the R230 you are deducting every month is for what?? The Unlimited policy is unreliable we are not the 1st ones to experience this bad service with you.
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Zukiswa N's updateReviewer Update
23 Jun 2021, 16:11When He called you said She was scratched out,He visited the branch you said He joined a Death policy not a funeral policy now you are hiding about the document he signed bcz you saw that his mother was added after the document was signed.After He added his mother you increased the Money to R230 for what?
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Zukiswa N's update23 Jun 2021, 16:11
Reviewer Update
When He called you said She was scratched out,He visited the branch you said He joined a Death policy not a funeral policy now you are hiding about the document he signed bcz you saw that his mother was added after the document was signed.After He added his mother you increased the Money to R230 for what?
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Zukiswa N's updateReviewer Update
23 Jun 2021, 16:12You are nothing but ********.
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Zukiswa N's update23 Jun 2021, 16:12
Reviewer Update
You are nothing but ********.
The Unlimited's replyOfficial
23 Jun 2021, 19:50Hi Zukiswa,
Thank you for writing to us once again. We understand that you love your cousin and you’re quite upset because you feel like we haven’t done right by him. Kindly note that we don’t offer funeral cover, we have policies with a death cash benefit. Please note that during the call in question, your cousin enquired about adding his uncle to the cover and didn’t make mention of his mother. Kindly also note that the R230,00 he’s been paying is the base price for his policy coupled with an additional fee for the one dependent he currently has covered. We’d never hide anything from our customers and if you can pop us your cousin’s email address below, we’ll be more than happy to send him a copy of the document he signed tomorrow morning.
The Unlimited's reply23 Jun 2021, 19:50
Official
Hi Zukiswa,
Thank you for writing to us once again. We understand that you love your cousin and you’re quite upset because you feel like we haven’t done right by him. Kindly note that we don’t offer funeral cover, we have policies with a death cash benefit. Please note that during the call in question, your cousin enquired about adding his uncle to the cover and didn’t make mention of his mother. Kindly also note that the R230,00 he’s been paying is the base price for his policy coupled with an additional fee for the one dependent he currently has covered. We’d never hide anything from our customers and if you can pop us your cousin’s email address below, we’ll be more than happy to send him a copy of the document he signed tomorrow morning.