FM
Frans M
1 reviews | Active since Oct 2021
08 Oct 2021, 14:49
The Unlimited Nonsense
Their scratch and dent cover sounds amazing when sold on the phone, advised my car is old so only obvious the paint and body work isn’t in pristine condition and they confidently confirmed they could cover, as promised after 3 premiums you are eligible to claim for existing damage on the body to the value of R4k upon doing so my claim has just been rejected based on they don’t cover fading paint…What a ****ing joke, I was never sent policy documents, I want to cancel the **** policy immediately and would not recommend anyone even listen to their fantastic sales pitch where you are sold dreams
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The Unlimited's replyOfficial
08 Oct 2021, 17:19Hi Frans,
Thank you for writing an earnest review about your experience with us. We understand that you were eager to get your damages repaired and we can only imagine how hard it must’ve been to hear that your claim was unsuccessful. As we explained to you earlier today, your claim was unsuccessful because it didn’t meet the T’s and C’s stipulated for your cover. We're happy that you've decided to keep your membership active, we’ve emailed you a copy of your policy documents and we’ve SMSed you instructions on how to log a brand new claim. As soon as you’ve submitted it, please pop us a reply and we’ll ensure that our team assists you accordingly.
Thank you for writing an earnest review about your experience with us. We understand that you were eager to get your damages repaired and we can only imagine how hard it must’ve been to hear that your claim was unsuccessful. As we explained to you earlier today, your claim was unsuccessful because it didn’t meet the T’s and C’s stipulated for your cover. We're happy that you've decided to keep your membership active, we’ve emailed you a copy of your policy documents and we’ve SMSed you instructions on how to log a brand new claim. As soon as you’ve submitted it, please pop us a reply and we’ll ensure that our team assists you accordingly.
The Unlimited's reply08 Oct 2021, 17:19
Official
Hi Frans,
Thank you for writing an earnest review about your experience with us. We understand that you were eager to get your damages repaired and we can only imagine how hard it must’ve been to hear that your claim was unsuccessful. As we explained to you earlier today, your claim was unsuccessful because it didn’t meet the T’s and C’s stipulated for your cover. We're happy that you've decided to keep your membership active, we’ve emailed you a copy of your policy documents and we’ve SMSed you instructions on how to log a brand new claim. As soon as you’ve submitted it, please pop us a reply and we’ll ensure that our team assists you accordingly.
Thank you for writing an earnest review about your experience with us. We understand that you were eager to get your damages repaired and we can only imagine how hard it must’ve been to hear that your claim was unsuccessful. As we explained to you earlier today, your claim was unsuccessful because it didn’t meet the T’s and C’s stipulated for your cover. We're happy that you've decided to keep your membership active, we’ve emailed you a copy of your policy documents and we’ve SMSed you instructions on how to log a brand new claim. As soon as you’ve submitted it, please pop us a reply and we’ll ensure that our team assists you accordingly.