QD
Queen D
1 reviews | Active since Jan 2021
17 Jan 2021, 12:39
The Unlimited Non Payment
I lodged a claim in November about a few days after my moms funeral as i had to wait for the doctors report as it was requested by the unlimited insurance company. They said it would take approximately 7 working days for the payout, but up to today there hasnt been any pay out instead all I got was a text when I tried calling them stating that they received all the documents and they are processing my claim. I have been a member since 2018 March, this was my first claim, I never expected such treatment and to think when its time to pay my monthly fee, you guys debit the money with no questions asked.
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Replies (2)
The Unlimited's replyOfficial
17 Jan 2021, 17:48Hi Queen,
We'd like to first extend our deepest condolences to you and your family on your mom's passing. We know very well that losing a mother is the worst pain that one can go through and we sincerely apologise for treating you poorly during this time. Please know that a member from our claims department will contact you tomorrow morning to assist you with your claim.
The Unlimited's reply17 Jan 2021, 17:48
Official
Hi Queen,
We'd like to first extend our deepest condolences to you and your family on your mom's passing. We know very well that losing a mother is the worst pain that one can go through and we sincerely apologise for treating you poorly during this time. Please know that a member from our claims department will contact you tomorrow morning to assist you with your claim.
The Unlimited's replyOfficial
18 Jan 2021, 16:37Hi Queen,
Thank you so much for taking our call today. We hope that you're happy after receiving the news that your claim will be paid out today. The funds will take 24-48 hours to reflect in your bank account. Once again, we sincerely apologise for the manner in which we treated you during your claims process.
Thank you so much for taking our call today. We hope that you're happy after receiving the news that your claim will be paid out today. The funds will take 24-48 hours to reflect in your bank account. Once again, we sincerely apologise for the manner in which we treated you during your claims process.
The Unlimited's reply18 Jan 2021, 16:37
Official
Hi Queen,
Thank you so much for taking our call today. We hope that you're happy after receiving the news that your claim will be paid out today. The funds will take 24-48 hours to reflect in your bank account. Once again, we sincerely apologise for the manner in which we treated you during your claims process.
Thank you so much for taking our call today. We hope that you're happy after receiving the news that your claim will be paid out today. The funds will take 24-48 hours to reflect in your bank account. Once again, we sincerely apologise for the manner in which we treated you during your claims process.