JJ
Jade J
1 reviews | Active since Jan 2021
31 Oct 2021, 17:01
The Unlimited? No Very Limited
Firstly only they will know why the app kicks people out who constantly uses the app. Secondly I've been locked out of my account for almost 2 weeks. When I reached out to the company via email, to which someone responded asking me for my ID number. After replying to Lungile Dunjwa, I got an email back saying there's no emails or meetings on Wednesdays? Customer Service should have hours in which it's available. Especially not when customers are spending close to R3000 to buy airtime and data. It's been almost a week and yet nothing from The Unlimited with regards to resolve customer issues. Stop letting your app kick people out of the account when they use the app every 2 to 3 days to purchase airtime. Get your app working to support self service because your customer service agents are utterly useless.
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
31 Oct 2021, 19:55Hi Jade,
Thank you for bringing this to our attention. We’re deeply troubled to hear about your experience with us. Please know that we’re always available to all our valued members during our office times, which are 8AM-5PM Monday to Friday and 8AM -1PM on Saturdays as well as public holidays. We look forward to interacting with every customer and we’re more than happy to help with any query that needs assisting. We sincerely apologise for the inconvenience we’ve caused and we’d really like to dive deeper into this. One of our team members will give you a call tomorrow morning to investigate this matter.
Thank you for bringing this to our attention. We’re deeply troubled to hear about your experience with us. Please know that we’re always available to all our valued members during our office times, which are 8AM-5PM Monday to Friday and 8AM -1PM on Saturdays as well as public holidays. We look forward to interacting with every customer and we’re more than happy to help with any query that needs assisting. We sincerely apologise for the inconvenience we’ve caused and we’d really like to dive deeper into this. One of our team members will give you a call tomorrow morning to investigate this matter.
The Unlimited's reply31 Oct 2021, 19:55
Official
Hi Jade,
Thank you for bringing this to our attention. We’re deeply troubled to hear about your experience with us. Please know that we’re always available to all our valued members during our office times, which are 8AM-5PM Monday to Friday and 8AM -1PM on Saturdays as well as public holidays. We look forward to interacting with every customer and we’re more than happy to help with any query that needs assisting. We sincerely apologise for the inconvenience we’ve caused and we’d really like to dive deeper into this. One of our team members will give you a call tomorrow morning to investigate this matter.
Thank you for bringing this to our attention. We’re deeply troubled to hear about your experience with us. Please know that we’re always available to all our valued members during our office times, which are 8AM-5PM Monday to Friday and 8AM -1PM on Saturdays as well as public holidays. We look forward to interacting with every customer and we’re more than happy to help with any query that needs assisting. We sincerely apologise for the inconvenience we’ve caused and we’d really like to dive deeper into this. One of our team members will give you a call tomorrow morning to investigate this matter.
JJ
Jade J's updateReviewer Update
01 Nov 2021, 13:34Absolutely ridiculous, I get promised a call in the morning, to which I clear my morning, only to get a call in the afternoon when I'm at work. The Unlimited continuing with ********** customer service. All they care about is the bottom line. The use as a member is that to only spend money and make the business rich. Customers thereafter can just be unhappy with business dealings and processes. As long as the company's pockets are full, complaints are taken with a pinch of salt. I'd expect much better considering I actually had to buy a sim for R50 whereas there are other networks who provide sim cards at a fraction of the cost with much better customer centric departments
JJ
Jade J's update01 Nov 2021, 13:34
Reviewer Update
Absolutely ridiculous, I get promised a call in the morning, to which I clear my morning, only to get a call in the afternoon when I'm at work. The Unlimited continuing with ********** customer service. All they care about is the bottom line. The use as a member is that to only spend money and make the business rich. Customers thereafter can just be unhappy with business dealings and processes. As long as the company's pockets are full, complaints are taken with a pinch of salt. I'd expect much better considering I actually had to buy a sim for R50 whereas there are other networks who provide sim cards at a fraction of the cost with much better customer centric departments
The Unlimited's replyOfficial
01 Nov 2021, 20:11Hi Jade,
Thank you for taking our call today and giving us the opportunity to assist you with this matter. We sincerely apologise for not contacting you in the morning as stated. We care deeply for every valued member of our Unlimited family and we always ensure to go the extra mile for them. You’re part of our family and it truly hurts us knowing that you’re unhappy. We’re glad to hear that your Unlimited app is up and running again. We’ll definitely give you a call tomorrow morning regarding the other issues that you have.
The Unlimited's reply01 Nov 2021, 20:11
Official
Hi Jade,
Thank you for taking our call today and giving us the opportunity to assist you with this matter. We sincerely apologise for not contacting you in the morning as stated. We care deeply for every valued member of our Unlimited family and we always ensure to go the extra mile for them. You’re part of our family and it truly hurts us knowing that you’re unhappy. We’re glad to hear that your Unlimited app is up and running again. We’ll definitely give you a call tomorrow morning regarding the other issues that you have.
The Unlimited's replyOfficial
02 Nov 2021, 16:47Hi Jade,
We trust that you're well. We attempted to give you a call this afternoon and unfortunately, we were unable to get through to you. Please let us know when you're available to talk to us so that we can assist you.
The Unlimited's reply02 Nov 2021, 16:47
Official
Hi Jade,
We trust that you're well. We attempted to give you a call this afternoon and unfortunately, we were unable to get through to you. Please let us know when you're available to talk to us so that we can assist you.
The Unlimited's replyOfficial
04 Nov 2021, 10:55Hi Jade,
We trust that you’re having an awesome Thursday thus far. We’ve made numerous attempts to contact you and unfortunately, we’re unable to reach you. Please pop us a message below when you’re available to speak and we’ll give you a call shortly to assist you. Alternatively, you can call our customer care department on ***.
The Unlimited's reply04 Nov 2021, 10:55
Official
Hi Jade,
We trust that you’re having an awesome Thursday thus far. We’ve made numerous attempts to contact you and unfortunately, we’re unable to reach you. Please pop us a message below when you’re available to speak and we’ll give you a call shortly to assist you. Alternatively, you can call our customer care department on ***.
JJ
Jade J's updateReviewer Update
04 Nov 2021, 16:44I'm not interested in half hearted attempts by a sorry excuse of a customer service department to correct this. How many other clients have to deal with your lack of customer service, who doesn't have it within themselves to raise an issue? Only because of a negative review are you taking note of a client's distress.
When I freed up my time for a call, you as a company decided against fulfilling your duty. One you said you would fulfill. So save the half hearted apologies. I'm not interested in them. I'll move to a different service provider, who at the very least will do just that. Provide a service
When I freed up my time for a call, you as a company decided against fulfilling your duty. One you said you would fulfill. So save the half hearted apologies. I'm not interested in them. I'll move to a different service provider, who at the very least will do just that. Provide a service
JJ
Jade J's update04 Nov 2021, 16:44
Reviewer Update
I'm not interested in half hearted attempts by a sorry excuse of a customer service department to correct this. How many other clients have to deal with your lack of customer service, who doesn't have it within themselves to raise an issue? Only because of a negative review are you taking note of a client's distress.
When I freed up my time for a call, you as a company decided against fulfilling your duty. One you said you would fulfill. So save the half hearted apologies. I'm not interested in them. I'll move to a different service provider, who at the very least will do just that. Provide a service
When I freed up my time for a call, you as a company decided against fulfilling your duty. One you said you would fulfill. So save the half hearted apologies. I'm not interested in them. I'll move to a different service provider, who at the very least will do just that. Provide a service