TB
Tertia B
1 reviews | Active since Dec 2023
07 Dec 2023, 08:44
THE UNLIMITED - NO PAY OUT
Unlimited has taken almost 3 months, not to pay out a claim. My son-in-law had an IOD. He is at home and not getting paid. My daughter is at home with two small children, no food in the house, can't pay their rent, but Unlimited wants to tell me they are sorry for the inconvenience!!!!! It is no longer an inconvenience, it's an emergency. When a person phones, they say it's with an agent for assessment. Week after week. The claim will "probably" pay out next week, this I hear week after week. Someone is not doing their job. It took them a month to let me know that they needed additional documentation. You can't even speak to a person that actually knows what is going on or to lodge a complaint. Their service is atrocious and totally unprofessional. I want to speak to someone that can give me answers and I want to speak to someone that can make this claim happen.
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
07 Dec 2023, 10:43Hi Tertia,
We apologize for any frustration that our company may have caused your family. We appreciate your feedback and value your input. Our team is committed to helping you with this matter and will do everything possible to ensure that you receive the assistance that you need.
A member from our claims team will contact you on the number you provided in your review, and they will work with you to resolve this issue as quickly and efficiently as possible.
Thank you once again for your feedback. We are always striving to improve our services, and your feedback helps us to do better every day.
We apologize for any frustration that our company may have caused your family. We appreciate your feedback and value your input. Our team is committed to helping you with this matter and will do everything possible to ensure that you receive the assistance that you need.
A member from our claims team will contact you on the number you provided in your review, and they will work with you to resolve this issue as quickly and efficiently as possible.
Thank you once again for your feedback. We are always striving to improve our services, and your feedback helps us to do better every day.
The Unlimited's reply07 Dec 2023, 10:43
Official
Hi Tertia,
We apologize for any frustration that our company may have caused your family. We appreciate your feedback and value your input. Our team is committed to helping you with this matter and will do everything possible to ensure that you receive the assistance that you need.
A member from our claims team will contact you on the number you provided in your review, and they will work with you to resolve this issue as quickly and efficiently as possible.
Thank you once again for your feedback. We are always striving to improve our services, and your feedback helps us to do better every day.
We apologize for any frustration that our company may have caused your family. We appreciate your feedback and value your input. Our team is committed to helping you with this matter and will do everything possible to ensure that you receive the assistance that you need.
A member from our claims team will contact you on the number you provided in your review, and they will work with you to resolve this issue as quickly and efficiently as possible.
Thank you once again for your feedback. We are always striving to improve our services, and your feedback helps us to do better every day.
TB
Tertia B's updateReviewer Update
08 Dec 2023, 07:28Please phone the policy holder on ***. He was in contact with Unlimited yesterday whereby he was told that he handed in the incorrect documentation. So the paper work has been with the assessor for 3 weeks and no one contacted him to tell him this or to ask him for the correct documentation. This claim is heading for a ***** case. Does Unlimited not have the funds to pay out claims?
TB
Tertia B's update08 Dec 2023, 07:28
Reviewer Update
Please phone the policy holder on ***. He was in contact with Unlimited yesterday whereby he was told that he handed in the incorrect documentation. So the paper work has been with the assessor for 3 weeks and no one contacted him to tell him this or to ask him for the correct documentation. This claim is heading for a ***** case. Does Unlimited not have the funds to pay out claims?
The Unlimited's replyOfficial
08 Dec 2023, 08:41Hi Tertia,
Thank you for sending a number that we'll be able to reach the policyholder on. A member from our team will contact him today and assist him. We really appreciate that you took the time to reach out to us on his behalf.
Thank you for sending a number that we'll be able to reach the policyholder on. A member from our team will contact him today and assist him. We really appreciate that you took the time to reach out to us on his behalf.
The Unlimited's reply08 Dec 2023, 08:41
Official
Hi Tertia,
Thank you for sending a number that we'll be able to reach the policyholder on. A member from our team will contact him today and assist him. We really appreciate that you took the time to reach out to us on his behalf.
Thank you for sending a number that we'll be able to reach the policyholder on. A member from our team will contact him today and assist him. We really appreciate that you took the time to reach out to us on his behalf.
The Unlimited's replyOfficial
08 Dec 2023, 14:46Hi Tertia,
Our team has been in touch with your son-in-law and assisted him with his claim. Thank you so much for your feedback. It's customers like you that help us to do better every day.
Our team has been in touch with your son-in-law and assisted him with his claim. Thank you so much for your feedback. It's customers like you that help us to do better every day.
The Unlimited's reply08 Dec 2023, 14:46
Official
Hi Tertia,
Our team has been in touch with your son-in-law and assisted him with his claim. Thank you so much for your feedback. It's customers like you that help us to do better every day.
Our team has been in touch with your son-in-law and assisted him with his claim. Thank you so much for your feedback. It's customers like you that help us to do better every day.
TB
Tertia B's updateReviewer Update
08 Dec 2023, 14:53I'm sorry but you did not assist him with his claim. He was simply told that he didn't hand in the correct documentation, which is something he should've been told three weeks ago. I blame Unlimted and Life Rose Acres for not communicating with him and for not assisting him to make the process go smoothly. The lady at Life Rose Acres still hasn't given him the documentation required. So is this how every claim is handled?
TB
Tertia B's update08 Dec 2023, 14:53
Reviewer Update
I'm sorry but you did not assist him with his claim. He was simply told that he didn't hand in the correct documentation, which is something he should've been told three weeks ago. I blame Unlimted and Life Rose Acres for not communicating with him and for not assisting him to make the process go smoothly. The lady at Life Rose Acres still hasn't given him the documentation required. So is this how every claim is handled?
The Unlimited's replyOfficial
08 Dec 2023, 17:03Hi Tertia,
We fully understand that the claim hasn't been resolved yet. Your son in-law is aware that we require the statement of account to finalise his claim. As soon as we receive this document, we'll be able to conclude the claim.
We fully understand that the claim hasn't been resolved yet. Your son in-law is aware that we require the statement of account to finalise his claim. As soon as we receive this document, we'll be able to conclude the claim.
The Unlimited's reply08 Dec 2023, 17:03
Official
Hi Tertia,
We fully understand that the claim hasn't been resolved yet. Your son in-law is aware that we require the statement of account to finalise his claim. As soon as we receive this document, we'll be able to conclude the claim.
We fully understand that the claim hasn't been resolved yet. Your son in-law is aware that we require the statement of account to finalise his claim. As soon as we receive this document, we'll be able to conclude the claim.