EB
Evelyn B
1 reviews | Active since May 2020
15 Dec 2025, 11:16
The unlimited no cover
I joined the unlimited in March 2025, for medical cover. I have been paying R850 per month while they advertised R630. They never sent me the schedule of what I am covered for. They do not respond to any of my emails. The staff is too *********** to assist over the phone, so I waste R100 airtime each time I call.
Yes, I missed 2 payments, but that was months ago. Now that I want to use my benefits the service providers keep telling me my membership is inactive.
My child got sick, I took her to a doctor at Clicks, I could not use my medical cover because they told me my daughter is not a dependent on my medical cover. I had to pay cash. I'm querying this with the unlimited but they do not respond to my emails. I asked them to cancel my membership and to pay back all the money they deducted so far because we had no cover since the beginning, but there is no response from them. Please assist.
Helpful (0)
Replies (9)0
Replies (9)
The Unlimited's replyOfficial
15 Dec 2025, 11:20Hi Evelyn,
We're so sorry for the frustration caused. Our team is here to help and make this right for you. We're currently working on you query to ensure you feel supported.
Once a conclusion has been reached, feedback will be shared within 24-48 working hours.
We're so sorry for the frustration caused. Our team is here to help and make this right for you. We're currently working on you query to ensure you feel supported.
Once a conclusion has been reached, feedback will be shared within 24-48 working hours.
The Unlimited's reply15 Dec 2025, 11:20
Official
Hi Evelyn,
We're so sorry for the frustration caused. Our team is here to help and make this right for you. We're currently working on you query to ensure you feel supported.
Once a conclusion has been reached, feedback will be shared within 24-48 working hours.
We're so sorry for the frustration caused. Our team is here to help and make this right for you. We're currently working on you query to ensure you feel supported.
Once a conclusion has been reached, feedback will be shared within 24-48 working hours.
EB
Evelyn B's updateReviewer Update
21 Dec 2025, 14:20Good day. Another debit order went off my account again today, after I requested for my membership to be cancelled. When are you going to give me feedback. You cannot continue doing this. You said you'll give feedback within 48 working working hours. But still no feedback.
EB
Evelyn B's update21 Dec 2025, 14:20
Reviewer Update
Good day. Another debit order went off my account again today, after I requested for my membership to be cancelled. When are you going to give me feedback. You cannot continue doing this. You said you'll give feedback within 48 working working hours. But still no feedback.
EB
Evelyn B's updateReviewer Update
21 Dec 2025, 14:21Please send me your email address or a physical address of your office
EB
Evelyn B's update21 Dec 2025, 14:21
Reviewer Update
Please send me your email address or a physical address of your office
EB
Evelyn B's updateReviewer Update
24 Dec 2025, 01:51Thank you for your contact information
EB
Evelyn B's update24 Dec 2025, 01:51
Reviewer Update
Thank you for your contact information
EB
Evelyn B's updateReviewer Update
24 Dec 2025, 01:57Your offices are out of reach for me. Now let me know will you be able to give me feedback on my case or do I take it to the ombudsman or consumer court. I mean you have been charging me for a subscription to something that I cannot use and you continue to charge me although I have asked you to cancel my membership. Your response just show you have no interest in me as a customer. I'm not happy with your service, I want out and I want a full refund. This is unacceptable. You promise to give me feedback within 48 working hours, but a week has passed. No feedback yet. Your staff is ***********, service sucks. I will take this ad far as I can.
EB
Evelyn B's update24 Dec 2025, 01:57
Reviewer Update
Your offices are out of reach for me. Now let me know will you be able to give me feedback on my case or do I take it to the ombudsman or consumer court. I mean you have been charging me for a subscription to something that I cannot use and you continue to charge me although I have asked you to cancel my membership. Your response just show you have no interest in me as a customer. I'm not happy with your service, I want out and I want a full refund. This is unacceptable. You promise to give me feedback within 48 working hours, but a week has passed. No feedback yet. Your staff is ***********, service sucks. I will take this ad far as I can.
The Unlimited's replyOfficial
24 Dec 2025, 12:30Hi Evelyn,
We're truly sorry for the frustration this has caused you. According to our records, we contacted you on the 19th of December 2025, and to no success. Kindly let us know of a convenient time for us to reach you. An email was sent to you coming from the specialist who's handling your case you're welcome to also respond to it so they can contact you accordingly.
We're truly sorry for the frustration this has caused you. According to our records, we contacted you on the 19th of December 2025, and to no success. Kindly let us know of a convenient time for us to reach you. An email was sent to you coming from the specialist who's handling your case you're welcome to also respond to it so they can contact you accordingly.
The Unlimited's reply24 Dec 2025, 12:30
Official
Hi Evelyn,
We're truly sorry for the frustration this has caused you. According to our records, we contacted you on the 19th of December 2025, and to no success. Kindly let us know of a convenient time for us to reach you. An email was sent to you coming from the specialist who's handling your case you're welcome to also respond to it so they can contact you accordingly.
We're truly sorry for the frustration this has caused you. According to our records, we contacted you on the 19th of December 2025, and to no success. Kindly let us know of a convenient time for us to reach you. An email was sent to you coming from the specialist who's handling your case you're welcome to also respond to it so they can contact you accordingly.
EB
Evelyn B's updateReviewer Update
22 Jan 2026, 21:26Please have one of your consultants contact me urgently tomorrow between 8 and 12 am on *** before you deduct another debit order after I have requested cancellation of my subscription. Please, I'm begging you to call me on the above given number only.
EB
Evelyn B's update22 Jan 2026, 21:26
Reviewer Update
Please have one of your consultants contact me urgently tomorrow between 8 and 12 am on *** before you deduct another debit order after I have requested cancellation of my subscription. Please, I'm begging you to call me on the above given number only.
The Unlimited's replyOfficial
23 Jan 2026, 08:02Hi Evelyn,
Your request has been escalated, and you'll be contacted as you requested.
Your request has been escalated, and you'll be contacted as you requested.
The Unlimited's reply23 Jan 2026, 08:02
Official
Hi Evelyn,
Your request has been escalated, and you'll be contacted as you requested.
Your request has been escalated, and you'll be contacted as you requested.
EB
Evelyn B's updateReviewer Update
30 Apr 2026, 21:46Can you believe it? After so many months and a phone call costing me R150.00, I received my refund, but just a fraction of it. How was this refund amount calculated? And to make things worse, the minute the refund was paid into my account, another premium was deducted, and this after I received confirmation that my policy was canceled. Hellopeter, please assist. I cannot deal with these people anymore. What do you suggest? I report to the ombudsman, file a claim at the small claims court? I give up.
EB
Evelyn B's update30 Apr 2026, 21:46
Reviewer Update
Can you believe it? After so many months and a phone call costing me R150.00, I received my refund, but just a fraction of it. How was this refund amount calculated? And to make things worse, the minute the refund was paid into my account, another premium was deducted, and this after I received confirmation that my policy was canceled. Hellopeter, please assist. I cannot deal with these people anymore. What do you suggest? I report to the ombudsman, file a claim at the small claims court? I give up.