ZM
Zamani M
1 reviews | Active since Jul 2019
18 Jun 2021, 13:34
The unlimited never pays
This company has rejected my claim and that i have a call recording of one of their agents promising me all that they have rejected.
Please good people refrain from using their services as they will deduct and deduct with no service.
Helpful (0)
Replies (8)0
Replies (8)
The Unlimited's replyOfficial
18 Jun 2021, 16:34Hi Zamani,
Thank you for borrowing us a few minutes of your time this afternoon. As we explained to you, your claim was unsuccessful because it didn’t meet the T’s and C’s stipulated for your policy. Kindly note that in the voice log you’re referring to, our team member did inform you about the scope of your cover and the T’s and C’s for your membership were sent to you via SMS on the 18/01/2021. If you wish to lodge a formal complaint regarding the outcome of your claim, you’re welcome to follow the process that we’ve just SMSed you.
Thank you for borrowing us a few minutes of your time this afternoon. As we explained to you, your claim was unsuccessful because it didn’t meet the T’s and C’s stipulated for your policy. Kindly note that in the voice log you’re referring to, our team member did inform you about the scope of your cover and the T’s and C’s for your membership were sent to you via SMS on the 18/01/2021. If you wish to lodge a formal complaint regarding the outcome of your claim, you’re welcome to follow the process that we’ve just SMSed you.
The Unlimited's reply18 Jun 2021, 16:34
Official
Hi Zamani,
Thank you for borrowing us a few minutes of your time this afternoon. As we explained to you, your claim was unsuccessful because it didn’t meet the T’s and C’s stipulated for your policy. Kindly note that in the voice log you’re referring to, our team member did inform you about the scope of your cover and the T’s and C’s for your membership were sent to you via SMS on the 18/01/2021. If you wish to lodge a formal complaint regarding the outcome of your claim, you’re welcome to follow the process that we’ve just SMSed you.
Thank you for borrowing us a few minutes of your time this afternoon. As we explained to you, your claim was unsuccessful because it didn’t meet the T’s and C’s stipulated for your policy. Kindly note that in the voice log you’re referring to, our team member did inform you about the scope of your cover and the T’s and C’s for your membership were sent to you via SMS on the 18/01/2021. If you wish to lodge a formal complaint regarding the outcome of your claim, you’re welcome to follow the process that we’ve just SMSed you.
ZM
Zamani M's updateReviewer Update
18 Jun 2021, 17:55The voice note and the feedback you giving me clearly indicate that you never listened to the recording.
ZM
Zamani M's update18 Jun 2021, 17:55
Reviewer Update
The voice note and the feedback you giving me clearly indicate that you never listened to the recording.
The Unlimited's replyOfficial
18 Jun 2021, 18:55Hi Zamani,
Kindly note that the voice log was thoroughly assessed by our admin department and the findings are clear. Should you wish to engage with us further regarding this matter, please follow the formal complaints process.
Kindly note that the voice log was thoroughly assessed by our admin department and the findings are clear. Should you wish to engage with us further regarding this matter, please follow the formal complaints process.
The Unlimited's reply18 Jun 2021, 18:55
Official
Hi Zamani,
Kindly note that the voice log was thoroughly assessed by our admin department and the findings are clear. Should you wish to engage with us further regarding this matter, please follow the formal complaints process.
Kindly note that the voice log was thoroughly assessed by our admin department and the findings are clear. Should you wish to engage with us further regarding this matter, please follow the formal complaints process.
ZM
Zamani M's updateReviewer Update
18 Jun 2021, 18:58You guys are not of any help the only time you assist people is when they post on hello peter
ZM
Zamani M's update18 Jun 2021, 18:58
Reviewer Update
You guys are not of any help the only time you assist people is when they post on hello peter
The Unlimited's replyOfficial
18 Jun 2021, 19:53Hi Zamani,
We understand that you're upset, however, your statement is not true. We don’t only attend to customers who post on our social media platforms. We assist thousands of our family members daily either via email, live chat or over the phone.
We understand that you're upset, however, your statement is not true. We don’t only attend to customers who post on our social media platforms. We assist thousands of our family members daily either via email, live chat or over the phone.
The Unlimited's reply18 Jun 2021, 19:53
Official
Hi Zamani,
We understand that you're upset, however, your statement is not true. We don’t only attend to customers who post on our social media platforms. We assist thousands of our family members daily either via email, live chat or over the phone.
We understand that you're upset, however, your statement is not true. We don’t only attend to customers who post on our social media platforms. We assist thousands of our family members daily either via email, live chat or over the phone.
ZM
Zamani M's updateReviewer Update
18 Jun 2021, 19:58I feel the company has *****ed me in this case. I wish i can get my premiums back and we part way..... Upset i am upset i paid you guys on time and never a time i missed payments but come rain you guys all you can say is i am upset wow.
ZM
Zamani M's update18 Jun 2021, 19:58
Reviewer Update
I feel the company has *****ed me in this case. I wish i can get my premiums back and we part way..... Upset i am upset i paid you guys on time and never a time i missed payments but come rain you guys all you can say is i am upset wow.
The Unlimited's replyOfficial
19 Jun 2021, 10:10Hi Zamani,
Thank you for writing to us once again. We know that it isn't easy to accept that your claim has been unsuccessful, and we really wish that we could have provided you with a different outcome. Please note that we’ve logged a refund for you with our admin department. We’ll get back to you regarding this matter in 24-48 working hours.
Thank you for writing to us once again. We know that it isn't easy to accept that your claim has been unsuccessful, and we really wish that we could have provided you with a different outcome. Please note that we’ve logged a refund for you with our admin department. We’ll get back to you regarding this matter in 24-48 working hours.
The Unlimited's reply19 Jun 2021, 10:10
Official
Hi Zamani,
Thank you for writing to us once again. We know that it isn't easy to accept that your claim has been unsuccessful, and we really wish that we could have provided you with a different outcome. Please note that we’ve logged a refund for you with our admin department. We’ll get back to you regarding this matter in 24-48 working hours.
Thank you for writing to us once again. We know that it isn't easy to accept that your claim has been unsuccessful, and we really wish that we could have provided you with a different outcome. Please note that we’ve logged a refund for you with our admin department. We’ll get back to you regarding this matter in 24-48 working hours.
The Unlimited's replyOfficial
21 Jun 2021, 16:36Hi Zamani,
Thank you for being courteous and for allowing us to contact you a few times today. Due to the information you brought to our attention at 1:59PM, we re-assessed your sales call, and we found that you were misled by our team member. The truth of the matter is that we only offer maintenance and restoration policies for vehicles. Due to our co-worker informing you that we'd cover your vehicle for accident damages, we’ll be refunding you all your premiums. The refund will be paid tomorrow out tomorrow and the funds will reflect in your account in 24-48 hours. From the bottom of our hearts, we’d like to sincerely apologise for the experience you’ve had with us and rest assured that the team member that misled you will be dealt with for his actions.
Thank you for being courteous and for allowing us to contact you a few times today. Due to the information you brought to our attention at 1:59PM, we re-assessed your sales call, and we found that you were misled by our team member. The truth of the matter is that we only offer maintenance and restoration policies for vehicles. Due to our co-worker informing you that we'd cover your vehicle for accident damages, we’ll be refunding you all your premiums. The refund will be paid tomorrow out tomorrow and the funds will reflect in your account in 24-48 hours. From the bottom of our hearts, we’d like to sincerely apologise for the experience you’ve had with us and rest assured that the team member that misled you will be dealt with for his actions.
The Unlimited's reply21 Jun 2021, 16:36
Official
Hi Zamani,
Thank you for being courteous and for allowing us to contact you a few times today. Due to the information you brought to our attention at 1:59PM, we re-assessed your sales call, and we found that you were misled by our team member. The truth of the matter is that we only offer maintenance and restoration policies for vehicles. Due to our co-worker informing you that we'd cover your vehicle for accident damages, we’ll be refunding you all your premiums. The refund will be paid tomorrow out tomorrow and the funds will reflect in your account in 24-48 hours. From the bottom of our hearts, we’d like to sincerely apologise for the experience you’ve had with us and rest assured that the team member that misled you will be dealt with for his actions.
Thank you for being courteous and for allowing us to contact you a few times today. Due to the information you brought to our attention at 1:59PM, we re-assessed your sales call, and we found that you were misled by our team member. The truth of the matter is that we only offer maintenance and restoration policies for vehicles. Due to our co-worker informing you that we'd cover your vehicle for accident damages, we’ll be refunding you all your premiums. The refund will be paid tomorrow out tomorrow and the funds will reflect in your account in 24-48 hours. From the bottom of our hearts, we’d like to sincerely apologise for the experience you’ve had with us and rest assured that the team member that misled you will be dealt with for his actions.