SG
Sean G

1 reviews | Active since Jun 2021

22 May 2023, 12:25

THE UNLIMITED, MORE LIKE THE UNREACHABLE

DO NOT USE THIS PEOPLE!!!!!!!!! IT IS BASICALLY IMPOSSIBLE TO GET HOLD OF THEM, ALL YOU GET IS THAT A "SO CALLED" SPECIALIST WILL CONTACT YOU WITH 48HOURS..... IT'S BEEN 5 WORKINGS DAYS, STILL NO CONTACT.. see attempts below

On Fri, 19 May 2023, 12:24 pm The Unlimited Customer Care <***> wrote: Good day We received your message regarding the cancellation of your policy and we’ve forwarded your email to the relevant department. They will contact you within 24/48 working hours. Don’t hesitate to email us if you have any other questions right now. Or call us on ***. And, if you have a SIM card from The Unlimited, you can also call us for FREE by simply dialing 135. Unconditionally dedicated to you The Unlimited From: *** Sent: Friday, May 19, 2023 6:27 AM To: *** Subject: Re: [CC-***] - Contact Us Form ________________________________________ You can call me now. I'm still waiting.. Should I write a report on hello Peter On Fri, 19 May 2023, 8:24 am The Unlimited Customer Care <***> wrote: Good day Sean, Thanks for getting back in touch with us. One of our specialists will call you shortly to assist with your request. Please don’t hesitate to email us if you have any more questions. You can also call us on ***, or, if you have a SIM card from The Unlimited, you can call us for FREE by simply dialing 140. Undeniably devoted to you The Unlimited

YOU TRY TO CONTACT THEIR CALL CENTRE NUMBER, DOESNT GO THROUGH

WHAT KIND OF COMPANY IS THIS

0
Replies (2)
The Unlimited
The Unlimited's reply22 May 2023, 13:55
Official
Hi Sean,

We're so glad you reached out to us, and we're sorry to have frustrated you. We can see that you were promised a callback, however, no one  got back to you. We're here to help and make sure this gets sorted out today.

One of our team members will be giving you a call to assist you. Thank you again for your feedback, it's customers like you that help us to do better every day.
The Unlimited
The Unlimited's reply22 May 2023, 17:00
Official
 
Hey Sean,

Thank you for taking our call and for giving us the opportunity to assist you with your request. 

We're sad to see you leave, but rest assured that your policy was cancelled today. We look forward to welcoming you back to our family, soon. Take care.