DP
Dirk P

1 reviews | Active since Oct 2020

04 Oct 2020, 01:22

THE UNLIMITED - MONET MAKING ****

I submitted a legitimate scratch and dent claim on 7 July. After many phone calls my claim was rejected in August because the assessed that where was a tear/rip in the panel, which there was not. After asking them to indicate where the tear was they could and did not reply. Instead they asked a second assessment which assessed my claim as acceptable. Still they (Melony and Asia) would not listen to my conversations and every time went onto social media with my complaints of their lack of response I got the their "We are sorry to hear" story but no action.

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Replies (2)
The Unlimited
The Unlimited's reply04 Oct 2020, 08:25
Official
Hi Dirk,

 Thank you for bringing this to our attention. We truly apologize for the unpleasant experience that you’ve had with us. We would like the opportunity to investigate this matter further. One of our team members will be contacting you tomorrow to assist you efficiently.
The Unlimited
The Unlimited's reply05 Oct 2020, 14:59
Official
Hi Dirk,

Please accept our sincere apologies for the unpleasant service that you received from us. Kindly note that your refund has been processed and the funds will reflect in your account in the next 24-48 hours