ZM
Zozuko M
1 reviews | Active since Feb 2017
23 Feb 2024, 13:52
The Unlimited ****mers
I was called and offered insurance and I took it but later cancelled my insurance with the Unlimited last year November when I realised that I am paying for something that I have already have with Santam. They have never stopped debiting my account ever since, I called numerous times and they keep explaining that my account is still active and I tell them to cancel but still debit orders go off, worse part is that they are debiting an amount that's more than what I had agreed to with them. Please stop ****ming people and refund my money back, I do not owe you anything.
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
23 Feb 2024, 14:35Hi Zozuko,
Thank you for bringing this matter to our attention. We're sorry that you've been requesting to cancel and haven't been assisted. According to our records we only received a call from you today, requesting to cancel and the call was disconnected. Our team is here to help and make this right for you.
One of our team members will reach out to you today and assist you further.
Thank you for bringing this matter to our attention. We're sorry that you've been requesting to cancel and haven't been assisted. According to our records we only received a call from you today, requesting to cancel and the call was disconnected. Our team is here to help and make this right for you.
One of our team members will reach out to you today and assist you further.
The Unlimited's reply23 Feb 2024, 14:35
Official
Hi Zozuko,
Thank you for bringing this matter to our attention. We're sorry that you've been requesting to cancel and haven't been assisted. According to our records we only received a call from you today, requesting to cancel and the call was disconnected. Our team is here to help and make this right for you.
One of our team members will reach out to you today and assist you further.
Thank you for bringing this matter to our attention. We're sorry that you've been requesting to cancel and haven't been assisted. According to our records we only received a call from you today, requesting to cancel and the call was disconnected. Our team is here to help and make this right for you.
One of our team members will reach out to you today and assist you further.
ZM
Zozuko M's updateReviewer Update
23 Feb 2024, 15:41I called in November to cancel but you still went on and debited my account. I am only receiving an sms about cancelation after I wrote my review here, why does it have to come to this because I don't owe you money. Please process a refund on my account because I want my money back.
ZM
Zozuko M's update23 Feb 2024, 15:41
Reviewer Update
I called in November to cancel but you still went on and debited my account. I am only receiving an sms about cancelation after I wrote my review here, why does it have to come to this because I don't owe you money. Please process a refund on my account because I want my money back.
The Unlimited's replyOfficial
23 Feb 2024, 16:21Hello Zozuko,
Thanks for taking our call today. We're sad to see you leave, we really hope that you'll come back to us one day.
Thank you for being part of our family.
Thanks for taking our call today. We're sad to see you leave, we really hope that you'll come back to us one day.
Thank you for being part of our family.
The Unlimited's reply23 Feb 2024, 16:21
Official
Hello Zozuko,
Thanks for taking our call today. We're sad to see you leave, we really hope that you'll come back to us one day.
Thank you for being part of our family.
Thanks for taking our call today. We're sad to see you leave, we really hope that you'll come back to us one day.
Thank you for being part of our family.
ZM
Zozuko M's updateReviewer Update
23 Feb 2024, 16:22What call? You didn't call me, I want my money back. Refund me, don't lie and say that you called me.
ZM
Zozuko M's update23 Feb 2024, 16:22
Reviewer Update
What call? You didn't call me, I want my money back. Refund me, don't lie and say that you called me.
The Unlimited's replyOfficial
23 Feb 2024, 18:16Hi Zozuko,
We’re referring to the call that was made to you today, regarding your cancellation.
We'd like to investigate this matter for you. Please forward us the email that you sent in November confirming your request to cancel to *** or provide us with the date and time you contacted us in November. So, that we can help and make this right for you.
We’re referring to the call that was made to you today, regarding your cancellation.
We'd like to investigate this matter for you. Please forward us the email that you sent in November confirming your request to cancel to *** or provide us with the date and time you contacted us in November. So, that we can help and make this right for you.
The Unlimited's reply23 Feb 2024, 18:16
Official
Hi Zozuko,
We’re referring to the call that was made to you today, regarding your cancellation.
We'd like to investigate this matter for you. Please forward us the email that you sent in November confirming your request to cancel to *** or provide us with the date and time you contacted us in November. So, that we can help and make this right for you.
We’re referring to the call that was made to you today, regarding your cancellation.
We'd like to investigate this matter for you. Please forward us the email that you sent in November confirming your request to cancel to *** or provide us with the date and time you contacted us in November. So, that we can help and make this right for you.
ZM
Zozuko M's updateReviewer Update
23 Feb 2024, 19:40Please provide me with your email address. I won't know the exact time of the call unfortunately but I do know the date. I hope that you will investigate thoroughly and provide positive feedback.
ZM
Zozuko M's update23 Feb 2024, 19:40
Reviewer Update
Please provide me with your email address. I won't know the exact time of the call unfortunately but I do know the date. I hope that you will investigate thoroughly and provide positive feedback.