THE UNLIMITED & M-SURE INSURANCE - VERY BAD CUSTOMER SERVICE

In November 2022, I received a call from The Unlimited, offering me additional insurance on both my vehicles, where I can claim for minor dents and scratches every 3 months to the value of R4000. So I waited patiently for the first 3 months to passed, so that I can register my first claim, which I was told that I can get any existing dents & scratches repaired after the first 3 months. So, I followed the process, register my claim, loaded the photos and got feedback that the damages is more than the R4000 available, so I then said okay, leave the one dent and get a quote only on the 2 other areas. Again waited for feedback, constantly following up only to get a reply sorry the quote was wrong, it is now even more as the one area was not included in the first quote, so again I said okay lets just focus on the one area, which was the roof lining to be repaired. I got a personal quote from a supplier in KZN for R750 to have the roof lining replaced. M-Sure got a quote for R4414 which I had to pay in. I accepted the quote anyway, again dead silence no feedback from M-SURE, got a reply after a week, the quote was for CTN Region and they now will have to get a new quote, still waiting guys after 3 weeks, constantly follow ups were made with no joy from any of them at The Unlimited or M-Sure. Please stay away, The Unlimited and M-Sure are quick to debit the amount but very hard to get them to respond to claims. VERY BAD SERVICE.