RD
Raymondt D

1 reviews | Active since Jun 2019

05 Nov 2020, 07:04

THE UNLIMITED LIES

During a conversation with an agent of THE UNLIMITED, I had asked if my mother, aged 72, will also receive cover on the said policy, I was told she would receive cover. satisfied with the answer, I had proceeded with the policy. However on receipt of the policy documents I had noticed that the policy explicitly excludes my Mother, I immediately terminated the policy, in writing and telephonically, siting that THE UNLIMITED had misrepresented themselves. Then, going trough my Credit Report I had noted that THE UNLIMITED had listed me by stating "Credit Card Revoked". This in itself tarnishes my credit record, not to mention there was no credit card involved in this transaction. Again I was **** to. Now, irrespective of writing them a letter requesting correction of the same, THE UNLIMITED had no responded. I can however state that this seems to be the modus of THE UNLIMITED to misrepresent there clients. This is a uitrusting state of affairs' and consumer's are advised to take care and NOT to commit to anything over the phone until the written contract is presented, then consider it. But to make a decision on the phone with a consultant is a defend NO NO NO.

0
Replies (21)
The Unlimited
The Unlimited's reply05 Nov 2020, 19:59
Official
Hi Raymondt, 
 
Firstly, we sincerely apologise for the very unpleasant experience you had whilst you were a member of our Unlimited family. When our customers choose to leave our family, we always wish to part ways on good terms. We whole heartedly apologise that this wasn't the case for you. In the case of your mother, we unfortunately don't cover persons who are over the age of 65 years. We would also like you to note that our policies are on a month to month basis, therefore, we will never affect your credit score negatively. We are currently investigating the sales call that was made to you and we'll provide you with feedback in the coming working days. 
RD
Raymondt D's update06 Nov 2020, 08:18
Reviewer Update
Its not a comfortable situation when an institution can enter a remark on a repsons credit record that does effect's him or her, especially when that company fails to do a proper due diligence prior to publishing the information. This failure must be addressed in the same way one would with defamation of character and/or Crimen injuria. The institution that reads your credit report does not care, nor is it interested in your story, it relies on the information irrespective. To say that one is sorry does not equate to answer the harm caused already, the cost of drawing a credit record nor does it immediately resolve the problem. I strongly believe that companies that arbatry publish this wrong information must be held accountable, not just in monetary compensation but also being questioned by the credit buro whom they subscribe to. It is my understanding that the terms and conditions so signed by a company that subscribes to a credit buro does provision therefor, as it distance itself from the publisher who publishes incorrect information, thus the publisher of the information is the reckless one. ITC & alike companies should act proactive and prevent these arbiter publications.
The Unlimited
The Unlimited's reply06 Nov 2020, 14:31
Official
Hi Raymondt, 

We understand that our apologies will not make up for the bad experience that you had with us. However, we do wish to once again sincerely apologise to you. We've investigated the sales call that was made to you and we found that the member from our team that you spoke to did not in fact ask you to disclose mother's age when she added her to your dependents as you've stated. If you'd like us to email you a copy of the sales call, please let us know and we'll do so. 
RD
Raymondt D's update09 Nov 2020, 06:19
Reviewer Update
Dear Messer'
The fact, as you stated yourself, is a clear indication that there was a failure towards a due diligent action my a member of your staff, by not asking for an age as at all material times she had been aware that there are age limitations. Yet, and irrespective to these provisions and conditions was very happy to process the insurance.

Kindly advise when the details will be removed from my credit record and the proof thereof forward to me. For the record, I do not intend to wait like your other x subscribers published in Hello Peter.

Should you be willing to offer me this recording, I would also appreciate the remainder of the recordings where the termination took place and the reasons given. Also for your record, note that I had not even collected your "SIM" card nor assigned to any documents related to the policy.

I trust that I will receive the above shortly and without delay.
The Unlimited
The Unlimited's reply09 Nov 2020, 08:44
Official
Hi Raymondt,

Thank you so much for reaching out to us. We truly apologize for the unpleasant encounter you`ve experienced with one of our team members. As previously mentioned, our policies run on a month to month basis, therefore, we will not affect your credit score negatively. We will forward the call recordings to your email address within the next 24-48 working hours. 
RD
Raymondt D's update09 Nov 2020, 13:56
Reviewer Update
Dear Messer'

Please don't misunderstand me on the point I'm directing you at. In the first and foremost instance, I had terminated the contract with you, prior to any date of debit order or alike. However your details appear on my Credit Record without good and proper reason: This I must point-out again that my credit report says you 'THE UNLIMITED' had "canceled a 'CREDIT CARD'". What credit card are you referring to? No this is just wrong and with that said, could you please stop apologizing and move onto the next level where you start fixing the troubles you have caused. Also please don't dictate to me that this does not affect my credit report because it does, point and end of that story- As a consumer I have also spent to much time surfing around your ******* you have caused, with respect its getting tedious to say the least. FIX IT.

The Unlimited
The Unlimited's reply09 Nov 2020, 15:22
Official
Hi Raymondt,

Thank you for taking our call today and for giving us the opportunity to assist you. Kindly note that our policies run on a month to month basis. This means that for the month you paying you have cover, therefore we do not list you with the credit bureau. Please forward us the documents that we requested to ***. 
RD
Raymondt D's update09 Nov 2020, 17:01
Reviewer Update
Greetings,

Please forward your direct email to the number you had contacted me on today. Your email address, as published, does not appear for purposes in the Terms and Conditions of Hello Peter.

Kind regards
The Unlimited
The Unlimited's reply09 Nov 2020, 18:51
Official
Hi Raymondt,

Thank you you for getting back to us. We have SMSed you the email address so that you can forward the requested documents.
RD
Raymondt D's update10 Nov 2020, 07:06
Reviewer Update
Greetings,

The email has been rejected. Status says email has been rejected by your server.

Please advise where I need to send the email.

Regards
The Unlimited
The Unlimited's reply10 Nov 2020, 14:39
Official
Hi  Raymondt,

We`re sorry to hear that the email has been rejected. One of our team members will be contacting you today to provide you with an email address that you can forward your documents to. 
The Unlimited
The Unlimited's reply11 Nov 2020, 07:30
Official
Hi  Raymondt,

Thank you so much for getting in touch with us. We`ve sent you a test email, please may you confirm if you have received the email from us. 
RD
Raymondt D's update11 Nov 2020, 09:46
Reviewer Update
Greetings,

I have not received same.

My email address is on your records: r a y s v e x @ g m a i l . c o m
The Unlimited
The Unlimited's reply11 Nov 2020, 16:15
Official
 
Hi Raymondt,
 
Thank you so much for letting us know. One of our team members did try contacting today and we were unable to reach you. Please provide us with a convenient time to contact you and provide you with an email address. 
RD
Raymondt D's update12 Nov 2020, 07:36
Reviewer Update
Greetings,

My email address appears in my previous correspondence herein. Why not send me an email to that address and I can respond to it. Very easy. I am available today thus anytime is a good time.

I would like to add again that this seems to be an kriedoring issue because you have all my contact details and could have ensued with that details as oppose to jump around on this issue.

Lets fix this pronto.
The Unlimited
The Unlimited's reply12 Nov 2020, 14:17
Official
Hi Raymondt, 

We've been trying to contact you and we are unable to reach you. We had sent you a test email yesterday, however, you didn’t respond back to us. We have also sent another email today after trying to reach you. We really want to help you resolve this matter, please notify us when you’re free so that we can get in touch with you. 
RD
Raymondt D's update13 Nov 2020, 06:46
Reviewer Update
Greetings,

I have received your email and have responded with the appropriate document as you have requested.

Kind regards
The Unlimited
The Unlimited's reply13 Nov 2020, 16:55
Official
Hi Raymondt,
 
We`ve received your email and we have sent it to the respective department. Once we have feedback we will let you know 
RD
Raymondt D's update20 Nov 2020, 08:33
Reviewer Update
Greetings,

After all the publiek undertakings (here) by THE UNLIMITED, nothing had transpired, not even the recordings that had been offered to be sent to me.

I have lodged a complaint with the Credit Regulators office.

If lack of understanding the rights of a consumer is the problem, then THE UNLIMITED is nothing more than an empty shell that needs to exposed.

Customers of THE UNLIMITED are to take note of all the complaints issued against them, not only here but throughout the WEB, if THE UNLIMITED can act in the way they did and do nothing about it, your future is a bleak one with THE UNLIMITED.

The Unlimited
The Unlimited's reply20 Nov 2020, 18:38
Official
Hi Raymondt,

Thank you so much for your patience. We're truly sorry for the delay in sending you the sales call. We've just emailed it to you, please check your emails. 
RD
Raymondt D's update14 Dec 2020, 07:37
Reviewer Update
My take on the Unlimited remains the same. Poor service, poor product and the very disregard to peoples invasion with false stamelement on there credit record are the elements that I remain are the reasons why the Unlimited should fall. Not one single record nor recording was ever sent tome, nor was there any attempt to correct there false statement on my credit record. With that said, readers will shorty read my review of the National Credit Regulator, a boneless institution.