JvdM
Jeanne-Mari van der Merwe
1 reviews | Active since Jun 2020
07 Oct 2021, 16:00
The Unlimited is very limited
This insurance company gladly takes your money every month, but does not not even provide you with proof that you have a policy with them. We asked numerous times for a card as proof, if we should be in an accident. We were promised that the card is on the way, yet we received nothing. I took it up with the company via email, nothing. I canceled the policy numerous times, but they still happily take that debit order every month.
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The Unlimited's replyOfficial
08 Oct 2021, 08:56Hi Jeanne-mari,
We’re deeply sorry that you’ve had to use this platform in order to get our attention. We can’t tell you how disappointed we are to hear that your needs weren’t catered to whilst you were a member of our family. It goes without saying that you certainly deserve better treatment, and we hope that you can forgive us for the mistakes we may have made. Our team attempted to get in touch with you this afternoon, so that we could discuss what you’ve shared with us and unfortunately, we failed to reach you. Please tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM tomorrow.
The Unlimited's reply08 Oct 2021, 08:56
Official
Hi Jeanne-mari,
We’re deeply sorry that you’ve had to use this platform in order to get our attention. We can’t tell you how disappointed we are to hear that your needs weren’t catered to whilst you were a member of our family. It goes without saying that you certainly deserve better treatment, and we hope that you can forgive us for the mistakes we may have made. Our team attempted to get in touch with you this afternoon, so that we could discuss what you’ve shared with us and unfortunately, we failed to reach you. Please tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM tomorrow.