ZH
Zimasa H
1 reviews | Active since Apr 2020
11 Nov 2021, 11:31
The unlimited is robbing me my money
I wrote hellopeter team abt my problem with the unlimited who never paid me the funeral claim .They told me the same old story that the are waiting for their assessors. Ive tried to call the lady who phoned me monday ...as i was saying its the same old story waiting for their assessors.These people are robbing me my money☹️
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The Unlimited's replyOfficial
11 Nov 2021, 14:02Hi Zimasa,
Thank you for sharing your thoughts and feelings with us. Losing a family member is one of the most traumatic experiences that anyone can go through. We wish to offer our deepest apologies as we can tell that our claims process hasn't made your time of grief any easier. The truth of the matter is that we don’t offer funeral cover as that benefit pays for the funeral costs. Please note that the membership you have with us with has a death cash benefit which means that upon a successful claim, we pay out for the death of a member and not for the funeral. As our team member informed you earlier today, your claim has been sent to our assessors for final review. We’ll be contacting you again in 3-5 working days to provide you with feedback regarding the outcome. Your patience during this time will be greatly appreciated.
The Unlimited's reply11 Nov 2021, 14:02
Official
Hi Zimasa,
Thank you for sharing your thoughts and feelings with us. Losing a family member is one of the most traumatic experiences that anyone can go through. We wish to offer our deepest apologies as we can tell that our claims process hasn't made your time of grief any easier. The truth of the matter is that we don’t offer funeral cover as that benefit pays for the funeral costs. Please note that the membership you have with us with has a death cash benefit which means that upon a successful claim, we pay out for the death of a member and not for the funeral. As our team member informed you earlier today, your claim has been sent to our assessors for final review. We’ll be contacting you again in 3-5 working days to provide you with feedback regarding the outcome. Your patience during this time will be greatly appreciated.