The Unlimited is pathetic

A year or 2 ago I subscribed to The Unlimited. It went well for a few months , but the one month didn't get my R100 free airtime. After a huge fight I cancelled my subscription. A few weeks ago I received a call from The Unlimited , and decided to give them another chance. I got my sim through U Connect , which was strange , but everything was working fine , untill I wanted to register on the app. I struggled for a few days , but no success. I called the customer care nr on the simcard. I got through to U Connect , which had to put me through to The Unlimited. I was promised that the issue will be resolved within 48 hours , which was not the case. Last week I called them again and again cancell my subscription. I got a sms stating that my membership was cancelled on 22/08/2023. On the 25th they however deducted R147 from my account. I tried to call them again through U Connect , but was told that they are no longer linked to U Connect , and that I must call another nr. I can't get hold of them to refund me , otherwise I'll be forced to lay a formal complaint with ICASA , and post it all over the internet. I just want my money back they took ********ly.