AF
Angelique F
1 reviews | Active since Nov 2021
02 Nov 2021, 09:44
The unlimited is full of bull****
after I told them I did not want the membership they have still put through the debit order of R162 and it's been happening for 3 months, I have been calling and asking for them about it but all they said is they would get back to me and still nothing. I WANT MY REFUND.... I have proof of cancelation but my money is still being deducted from my account, this is not right of what they doing. I WANT MY REFUND NOW... I've been trying to sort this out but they just forget about it
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The Unlimited's replyOfficial
02 Nov 2021, 17:34Hi Angelique,
Thank you so much for taking our call today and for giving us the opportunity to assist you. We're truly sorry that debit orders went off your account after you requested to cancel your membership. Kindly note that we've refunded the monry back to your account as it was a system error. As discussed over the phone, the third payment is not showing on our system, therefore, we'll need you to send us proof of that so we assist you accordingly.
Thank you so much for taking our call today and for giving us the opportunity to assist you. We're truly sorry that debit orders went off your account after you requested to cancel your membership. Kindly note that we've refunded the monry back to your account as it was a system error. As discussed over the phone, the third payment is not showing on our system, therefore, we'll need you to send us proof of that so we assist you accordingly.
The Unlimited's reply02 Nov 2021, 17:34
Official
Hi Angelique,
Thank you so much for taking our call today and for giving us the opportunity to assist you. We're truly sorry that debit orders went off your account after you requested to cancel your membership. Kindly note that we've refunded the monry back to your account as it was a system error. As discussed over the phone, the third payment is not showing on our system, therefore, we'll need you to send us proof of that so we assist you accordingly.
Thank you so much for taking our call today and for giving us the opportunity to assist you. We're truly sorry that debit orders went off your account after you requested to cancel your membership. Kindly note that we've refunded the monry back to your account as it was a system error. As discussed over the phone, the third payment is not showing on our system, therefore, we'll need you to send us proof of that so we assist you accordingly.