aM
amukelani M
1 reviews | Active since Mar 2009
24 Jul 2021, 10:46
The unlimited is *****
I never spoken to anyone from The unlimited or taken any policy, to my surprise I see them on my ITC report.
This is pure ***** and it's really affecting my ITC. Can someone explain to me what happened and remove my details from their system..
The unlimited is a ***** /****.
Helpful (0)
Replies (13)0
Replies (13)
The Unlimited's replyOfficial
24 Jul 2021, 14:09Hi Amukelani,
Thank you so much for writing to us. We're deeply troubled to hear that you've never interacted with The Unlimited, yet we're appearing on your ITC report. Kindly note that we've checked our system and we found that there's a membership in your name, however, it was cancelled at 11:08AM today. Please note that our policies are only on a month-to-month basis, therefore, they can't affect your credit score negatively. We'll email you a letter on Monday morning that you may forward to Transunion so that they can remove your details. In the meantime, our team will be investigating how the policy was created without your knowledge and we'll revert back to as soon as we've concluded our investigation. We're truly sorry for any inconvenience caused.
Thank you so much for writing to us. We're deeply troubled to hear that you've never interacted with The Unlimited, yet we're appearing on your ITC report. Kindly note that we've checked our system and we found that there's a membership in your name, however, it was cancelled at 11:08AM today. Please note that our policies are only on a month-to-month basis, therefore, they can't affect your credit score negatively. We'll email you a letter on Monday morning that you may forward to Transunion so that they can remove your details. In the meantime, our team will be investigating how the policy was created without your knowledge and we'll revert back to as soon as we've concluded our investigation. We're truly sorry for any inconvenience caused.
The Unlimited's reply24 Jul 2021, 14:09
Official
Hi Amukelani,
Thank you so much for writing to us. We're deeply troubled to hear that you've never interacted with The Unlimited, yet we're appearing on your ITC report. Kindly note that we've checked our system and we found that there's a membership in your name, however, it was cancelled at 11:08AM today. Please note that our policies are only on a month-to-month basis, therefore, they can't affect your credit score negatively. We'll email you a letter on Monday morning that you may forward to Transunion so that they can remove your details. In the meantime, our team will be investigating how the policy was created without your knowledge and we'll revert back to as soon as we've concluded our investigation. We're truly sorry for any inconvenience caused.
Thank you so much for writing to us. We're deeply troubled to hear that you've never interacted with The Unlimited, yet we're appearing on your ITC report. Kindly note that we've checked our system and we found that there's a membership in your name, however, it was cancelled at 11:08AM today. Please note that our policies are only on a month-to-month basis, therefore, they can't affect your credit score negatively. We'll email you a letter on Monday morning that you may forward to Transunion so that they can remove your details. In the meantime, our team will be investigating how the policy was created without your knowledge and we'll revert back to as soon as we've concluded our investigation. We're truly sorry for any inconvenience caused.
The Unlimited's replyOfficial
26 Jul 2021, 12:15Hi Amukelani,
We hope that you’ve had a wonderful day so far. Kindly note that our team has forwarded the credit bureau letter to ***. We trust you’ve received it.
We hope that you’ve had a wonderful day so far. Kindly note that our team has forwarded the credit bureau letter to ***. We trust you’ve received it.
The Unlimited's reply26 Jul 2021, 12:15
Official
Hi Amukelani,
We hope that you’ve had a wonderful day so far. Kindly note that our team has forwarded the credit bureau letter to ***. We trust you’ve received it.
We hope that you’ve had a wonderful day so far. Kindly note that our team has forwarded the credit bureau letter to ***. We trust you’ve received it.
aM
amukelani M's updateReviewer Update
26 Jul 2021, 13:22Thank you, I spoke to transunion they said the company has to send the request to them, so the the can take it off my profile.
Have you figured out how did the policy landed on my profile without me knowingabout it.
Have you figured out how did the policy landed on my profile without me knowingabout it.
aM
amukelani M's update26 Jul 2021, 13:22
Reviewer Update
Thank you, I spoke to transunion they said the company has to send the request to them, so the the can take it off my profile.
Have you figured out how did the policy landed on my profile without me knowingabout it.
Have you figured out how did the policy landed on my profile without me knowingabout it.
The Unlimited's replyOfficial
26 Jul 2021, 19:01Hi Amukelani,
Thank you so much for taking our call this afternoon. Kindly note that our team will be resending the letter to your requested email address tomorrow morning. Due to you informing us that you don’t wish to liaise with any credit bureaus, our team will be sending the request on your behalf and we’ll notify you as soon as we’ve done so. Please note that our investigation into how this membership was created for you is still underway, and we’ll revert back to you as soon as we have feedback from our team.
The Unlimited's reply26 Jul 2021, 19:01
Official
Hi Amukelani,
Thank you so much for taking our call this afternoon. Kindly note that our team will be resending the letter to your requested email address tomorrow morning. Due to you informing us that you don’t wish to liaise with any credit bureaus, our team will be sending the request on your behalf and we’ll notify you as soon as we’ve done so. Please note that our investigation into how this membership was created for you is still underway, and we’ll revert back to you as soon as we have feedback from our team.
aM
amukelani M's updateReviewer Update
27 Jul 2021, 11:42I did receive the later but it says I was previously a member with the company, that is not true.... The letter need to state that the account was **********ly opened.
aM
amukelani M's update27 Jul 2021, 11:42
Reviewer Update
I did receive the later but it says I was previously a member with the company, that is not true.... The letter need to state that the account was **********ly opened.
The Unlimited's replyOfficial
27 Jul 2021, 14:39Hi Amukelani,
We truly appreciate you taking our call earlier today. Kindly note that we’re unable to assist you regarding the letter you’ve requested until our investigation has been concluded. Please note that our investigation is still underway and we’ll provide you with feedback on our findings in 5-7 working days. Your patience and understanding will be greatly appreciated.
The Unlimited's reply27 Jul 2021, 14:39
Official
Hi Amukelani,
We truly appreciate you taking our call earlier today. Kindly note that we’re unable to assist you regarding the letter you’ve requested until our investigation has been concluded. Please note that our investigation is still underway and we’ll provide you with feedback on our findings in 5-7 working days. Your patience and understanding will be greatly appreciated.
aM
amukelani M's updateReviewer Update
02 Aug 2021, 21:25Good day
Kindly advise on investigation feedback. This point needs to be closed.
Kindly advise on investigation feedback. This point needs to be closed.
aM
amukelani M's update02 Aug 2021, 21:25
Reviewer Update
Good day
Kindly advise on investigation feedback. This point needs to be closed.
Kindly advise on investigation feedback. This point needs to be closed.
The Unlimited's replyOfficial
03 Aug 2021, 12:48Hi Amukelani,
Thank you for writing to us once more. Kindly note that our team is currently finalising this matter. We'll be in touch with you before close of business today to provide you with our findings from the investigation as well as an update on the letter you requested.
Thank you for writing to us once more. Kindly note that our team is currently finalising this matter. We'll be in touch with you before close of business today to provide you with our findings from the investigation as well as an update on the letter you requested.
The Unlimited's reply03 Aug 2021, 12:48
Official
Hi Amukelani,
Thank you for writing to us once more. Kindly note that our team is currently finalising this matter. We'll be in touch with you before close of business today to provide you with our findings from the investigation as well as an update on the letter you requested.
Thank you for writing to us once more. Kindly note that our team is currently finalising this matter. We'll be in touch with you before close of business today to provide you with our findings from the investigation as well as an update on the letter you requested.
The Unlimited's replyOfficial
03 Aug 2021, 16:39Hi Amkelani,
We’d like to thank you for granting us the opportunity to contact you this afternoon and share our findings. Please note that the individual who is responsible for linking the policy to you is no longer with The Unlimited as their actions are unacceptable and they go against everything we stand for. We wish to also inform you that the letter you requested has been forwarded to your personal email address and we trust that you’ve received it. From the bottom of our hearts we’d like to extend our most sincere apologies for any inconvenience this matter may have caused you.
We’d like to thank you for granting us the opportunity to contact you this afternoon and share our findings. Please note that the individual who is responsible for linking the policy to you is no longer with The Unlimited as their actions are unacceptable and they go against everything we stand for. We wish to also inform you that the letter you requested has been forwarded to your personal email address and we trust that you’ve received it. From the bottom of our hearts we’d like to extend our most sincere apologies for any inconvenience this matter may have caused you.
The Unlimited's reply03 Aug 2021, 16:39
Official
Hi Amkelani,
We’d like to thank you for granting us the opportunity to contact you this afternoon and share our findings. Please note that the individual who is responsible for linking the policy to you is no longer with The Unlimited as their actions are unacceptable and they go against everything we stand for. We wish to also inform you that the letter you requested has been forwarded to your personal email address and we trust that you’ve received it. From the bottom of our hearts we’d like to extend our most sincere apologies for any inconvenience this matter may have caused you.
We’d like to thank you for granting us the opportunity to contact you this afternoon and share our findings. Please note that the individual who is responsible for linking the policy to you is no longer with The Unlimited as their actions are unacceptable and they go against everything we stand for. We wish to also inform you that the letter you requested has been forwarded to your personal email address and we trust that you’ve received it. From the bottom of our hearts we’d like to extend our most sincere apologies for any inconvenience this matter may have caused you.
aM
amukelani M's updateReviewer Update
03 Aug 2021, 19:54Can you please send a formal letter in a same format as the 1st letter you sent. The current letter sent there is no company that will ever accept the kind of letter you sent.
aM
amukelani M's update03 Aug 2021, 19:54
Reviewer Update
Can you please send a formal letter in a same format as the 1st letter you sent. The current letter sent there is no company that will ever accept the kind of letter you sent.
aM
amukelani M's updateReviewer Update
04 Aug 2021, 10:58I just spoke to transunion, they said you have not responded on the request they sent to your company regarding this Metter.
aM
amukelani M's update04 Aug 2021, 10:58
Reviewer Update
I just spoke to transunion, they said you have not responded on the request they sent to your company regarding this Metter.
The Unlimited's replyOfficial
04 Aug 2021, 17:40Hi Amukelani,
We’re truly sorry for the late reply. Kindly note that we’ve sent you a new letter this afternoon and we trust that it’s to your liking. Please note that your credit bureau query is currently being looked into by higher management and we’ll revert back to you in 24-48 working hours to provide you with feedback. We’ll humbly ask for your patience and understanding during this time.
The Unlimited's reply04 Aug 2021, 17:40
Official
Hi Amukelani,
We’re truly sorry for the late reply. Kindly note that we’ve sent you a new letter this afternoon and we trust that it’s to your liking. Please note that your credit bureau query is currently being looked into by higher management and we’ll revert back to you in 24-48 working hours to provide you with feedback. We’ll humbly ask for your patience and understanding during this time.
The Unlimited's replyOfficial
06 Aug 2021, 17:00Hi Amukelani,
Thank you so much for taking our call this afternoon. We trust that you were relieved to hear that this matter has been resolved and Transunion has removed your details. We're deeply sorry once again for any inconvenience we may have caused you and we wish you all the best for your future endeavours.
Thank you so much for taking our call this afternoon. We trust that you were relieved to hear that this matter has been resolved and Transunion has removed your details. We're deeply sorry once again for any inconvenience we may have caused you and we wish you all the best for your future endeavours.
The Unlimited's reply06 Aug 2021, 17:00
Official
Hi Amukelani,
Thank you so much for taking our call this afternoon. We trust that you were relieved to hear that this matter has been resolved and Transunion has removed your details. We're deeply sorry once again for any inconvenience we may have caused you and we wish you all the best for your future endeavours.
Thank you so much for taking our call this afternoon. We trust that you were relieved to hear that this matter has been resolved and Transunion has removed your details. We're deeply sorry once again for any inconvenience we may have caused you and we wish you all the best for your future endeavours.