MH
Muzi H
1 reviews | Active since Jan 2023
30 May 2023, 11:50
THE UNLIMITED IS A STRATEGIC ****
Please stay as far away as you can from this ***** company, some of their call center agents are such ********s and so many times I have reported them to The Unlimited management, they never seem shocked which shows that they fully aware of these tricks by their stuff of tricking us into authorizing debit orders As if that is not enough , I made a claim and they declined it and made a pathetic excuse of the center meters of the scratch in my car seat also the dents cover teams of claim are soo many which makes it almost impossible to have a successful claim .... I swear
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The Unlimited's replyOfficial
31 May 2023, 14:09Hi Muzi,
Thank you for taking our call and for allowing us to provide you with feedback obtained upon the investigation. As explained, the sales agent did provide you with accurate information when you signed up for the policy. When you called our customer care line on 24/5/2023, the agent followed the right channels to help, however, we could have handled the situation better than to cause you frustration. This is a big learning for us, we’re so sorry for the experience.
Once again, we appreciate your patience and feedback. It's customers like you that help us to do better every day.
The Unlimited's reply31 May 2023, 14:09
Official
Hi Muzi,
Thank you for taking our call and for allowing us to provide you with feedback obtained upon the investigation. As explained, the sales agent did provide you with accurate information when you signed up for the policy. When you called our customer care line on 24/5/2023, the agent followed the right channels to help, however, we could have handled the situation better than to cause you frustration. This is a big learning for us, we’re so sorry for the experience.
Once again, we appreciate your patience and feedback. It's customers like you that help us to do better every day.