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marius F
1 reviews | Active since Jan 2023
23 Jan 2023, 13:41
THE UNLIMITED IS A ****
I have been with The Unlimited for almost 5 Years, never claimed. In their policy states Injury and Sport injury will be paid out, this is exactly what happened to me! After being in Hospital and sending all the forms, and procedures and letters from the doctors and the hospital, The Unlimited calls me and tells me my claim is not valid as I was treated mostly for the pain and for the injury. IT IS A BACK INJURY - THAT IS WHAT I CLAIMED FOR! Now it is stories and excuses and just your claim is not valid, WHY believe this Company and paying for 5 years for nothing! I am Disappointed and disgusted by the way they handled this matter.
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Replies (3)
The Unlimited's replyOfficial
23 Jan 2023, 14:01Hello Marius,
Thank you for reaching out to us. We’re sorry to hear that you were admitted to hospital due to a back injury. We trust that you’ll have a speedy recovery. We’ll have a claim specialist get in touch with you shortly to walk you through the outcome of your claim and explain what the policy covers you for.
The Unlimited's reply23 Jan 2023, 14:01
Official
Hello Marius,
Thank you for reaching out to us. We’re sorry to hear that you were admitted to hospital due to a back injury. We trust that you’ll have a speedy recovery. We’ll have a claim specialist get in touch with you shortly to walk you through the outcome of your claim and explain what the policy covers you for.
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marius F's updateReviewer Update
23 Jan 2023, 14:23i had the full plan plan with unlimited you only are the first to take the debit order from my acc when it come to you to pay your client's you have all the excuses to not to pay out ****E
mF
marius F's update23 Jan 2023, 14:23
Reviewer Update
i had the full plan plan with unlimited you only are the first to take the debit order from my acc when it come to you to pay your client's you have all the excuses to not to pay out ****E
The Unlimited's replyOfficial
23 Jan 2023, 16:32Hello Marius,
Thank you for taking our call today and for giving us the opportunity to assist you. We understand that you’re frustrated with the outcome of your claim, however, what you were claiming for wasn’t covered on your policy. Kindly note that we pay out all the claims that our customers make as long as they fall within the scope of our T’s & C’s. We’re saddened that you’ve decided to part ways with us, however, we respect your decision and wish you all the best for your future endeavours.
Thank you for taking our call today and for giving us the opportunity to assist you. We understand that you’re frustrated with the outcome of your claim, however, what you were claiming for wasn’t covered on your policy. Kindly note that we pay out all the claims that our customers make as long as they fall within the scope of our T’s & C’s. We’re saddened that you’ve decided to part ways with us, however, we respect your decision and wish you all the best for your future endeavours.
The Unlimited's reply23 Jan 2023, 16:32
Official
Hello Marius,
Thank you for taking our call today and for giving us the opportunity to assist you. We understand that you’re frustrated with the outcome of your claim, however, what you were claiming for wasn’t covered on your policy. Kindly note that we pay out all the claims that our customers make as long as they fall within the scope of our T’s & C’s. We’re saddened that you’ve decided to part ways with us, however, we respect your decision and wish you all the best for your future endeavours.
Thank you for taking our call today and for giving us the opportunity to assist you. We understand that you’re frustrated with the outcome of your claim, however, what you were claiming for wasn’t covered on your policy. Kindly note that we pay out all the claims that our customers make as long as they fall within the scope of our T’s & C’s. We’re saddened that you’ve decided to part ways with us, however, we respect your decision and wish you all the best for your future endeavours.