BB
Bong B
1 reviews | Active since Jan 2021
12 Jan 2021, 23:26
The Unlimited is a ****
The Unlimited debited me after I have cancelled my membership with them, I have a confirmation letter with me. During the cancellation process they took me from pillar to post. The service is very poor. I want my money back.
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Replies (5)0
Replies (5)
The Unlimited's replyOfficial
13 Jan 2021, 15:58 Hi Bong,
Thank you for reaching out to us regarding this matter. Please know that up until you called in at 08:42AM this morning, you had an active policy under your name. A policy under your name means that it's your account that will be debited. Now that you've cancelled your policy, there will be no further debits to your account. We've also logged a refund for you and we'll give you an update on this before close of business today. We sincerely apologise if we took you pillar to post whilst you were trying to have this matter resolved.
Thank you for reaching out to us regarding this matter. Please know that up until you called in at 08:42AM this morning, you had an active policy under your name. A policy under your name means that it's your account that will be debited. Now that you've cancelled your policy, there will be no further debits to your account. We've also logged a refund for you and we'll give you an update on this before close of business today. We sincerely apologise if we took you pillar to post whilst you were trying to have this matter resolved.
The Unlimited's reply13 Jan 2021, 15:58
Official
Hi Bong,
Thank you for reaching out to us regarding this matter. Please know that up until you called in at 08:42AM this morning, you had an active policy under your name. A policy under your name means that it's your account that will be debited. Now that you've cancelled your policy, there will be no further debits to your account. We've also logged a refund for you and we'll give you an update on this before close of business today. We sincerely apologise if we took you pillar to post whilst you were trying to have this matter resolved.
Thank you for reaching out to us regarding this matter. Please know that up until you called in at 08:42AM this morning, you had an active policy under your name. A policy under your name means that it's your account that will be debited. Now that you've cancelled your policy, there will be no further debits to your account. We've also logged a refund for you and we'll give you an update on this before close of business today. We sincerely apologise if we took you pillar to post whilst you were trying to have this matter resolved.
The Unlimited's replyOfficial
13 Jan 2021, 18:24Hi Bong,
We understand that you're still waiting for feedback on your refund, however, we kindly ask that you give us more time. This is because we're still awaiting for feedback from our IT department on a matter related to your refund and this means that we can only provide you with an update during the day tomorrow. We're so sorry for making you wait longer than you already have.
We understand that you're still waiting for feedback on your refund, however, we kindly ask that you give us more time. This is because we're still awaiting for feedback from our IT department on a matter related to your refund and this means that we can only provide you with an update during the day tomorrow. We're so sorry for making you wait longer than you already have.
The Unlimited's reply13 Jan 2021, 18:24
Official
Hi Bong,
We understand that you're still waiting for feedback on your refund, however, we kindly ask that you give us more time. This is because we're still awaiting for feedback from our IT department on a matter related to your refund and this means that we can only provide you with an update during the day tomorrow. We're so sorry for making you wait longer than you already have.
We understand that you're still waiting for feedback on your refund, however, we kindly ask that you give us more time. This is because we're still awaiting for feedback from our IT department on a matter related to your refund and this means that we can only provide you with an update during the day tomorrow. We're so sorry for making you wait longer than you already have.
The Unlimited's replyOfficial
15 Jan 2021, 15:53Hi Bong,
Thank you for being so patient with us. Please note that we've looked into the life span of the policy that was captured under your name. We found that your were incorrectly made the policy holder instead of your mother and we sincerely apologise for this. We have also found that you made use of the airtime that was sent to you during the life of the policy. This means that we had to subtract the total amount of airtime that you received from the total monthly premiums we collected from you. We have processed a refund of the remaining amount. The funds will take 24-48 hours to reflect in your account. We did try to reach you regarding this matter and unfortunately, we couldn't get through to you. You may contact us on *** if you wish for further clarity.
Thank you for being so patient with us. Please note that we've looked into the life span of the policy that was captured under your name. We found that your were incorrectly made the policy holder instead of your mother and we sincerely apologise for this. We have also found that you made use of the airtime that was sent to you during the life of the policy. This means that we had to subtract the total amount of airtime that you received from the total monthly premiums we collected from you. We have processed a refund of the remaining amount. The funds will take 24-48 hours to reflect in your account. We did try to reach you regarding this matter and unfortunately, we couldn't get through to you. You may contact us on *** if you wish for further clarity.
The Unlimited's reply15 Jan 2021, 15:53
Official
Hi Bong,
Thank you for being so patient with us. Please note that we've looked into the life span of the policy that was captured under your name. We found that your were incorrectly made the policy holder instead of your mother and we sincerely apologise for this. We have also found that you made use of the airtime that was sent to you during the life of the policy. This means that we had to subtract the total amount of airtime that you received from the total monthly premiums we collected from you. We have processed a refund of the remaining amount. The funds will take 24-48 hours to reflect in your account. We did try to reach you regarding this matter and unfortunately, we couldn't get through to you. You may contact us on *** if you wish for further clarity.
Thank you for being so patient with us. Please note that we've looked into the life span of the policy that was captured under your name. We found that your were incorrectly made the policy holder instead of your mother and we sincerely apologise for this. We have also found that you made use of the airtime that was sent to you during the life of the policy. This means that we had to subtract the total amount of airtime that you received from the total monthly premiums we collected from you. We have processed a refund of the remaining amount. The funds will take 24-48 hours to reflect in your account. We did try to reach you regarding this matter and unfortunately, we couldn't get through to you. You may contact us on *** if you wish for further clarity.
BB
Bong B's updateReviewer Update
16 Jan 2021, 14:32Should The unlimited have treated my case well prior the review...... we wouldn't have been here. Otherwise the service after the review was outstanding. I believe you can do better than what you did.
BB
Bong B's update16 Jan 2021, 14:32
Reviewer Update
Should The unlimited have treated my case well prior the review...... we wouldn't have been here. Otherwise the service after the review was outstanding. I believe you can do better than what you did.
The Unlimited's replyOfficial
16 Jan 2021, 20:02Hi Bong,
You are absolutely right. If we had treated your matter with the care and urgency it needed from the get go, there wouldn't have been a need for you to resort to writing a review on Hellopeter. We will definitely use this as a learning experience and work to improve ourselves as a business going forward. Thank you once again for being patient whilst we worked on this matter and for coming back to leave us a much more positive review of our service.
You are absolutely right. If we had treated your matter with the care and urgency it needed from the get go, there wouldn't have been a need for you to resort to writing a review on Hellopeter. We will definitely use this as a learning experience and work to improve ourselves as a business going forward. Thank you once again for being patient whilst we worked on this matter and for coming back to leave us a much more positive review of our service.
The Unlimited's reply16 Jan 2021, 20:02
Official
Hi Bong,
You are absolutely right. If we had treated your matter with the care and urgency it needed from the get go, there wouldn't have been a need for you to resort to writing a review on Hellopeter. We will definitely use this as a learning experience and work to improve ourselves as a business going forward. Thank you once again for being patient whilst we worked on this matter and for coming back to leave us a much more positive review of our service.
You are absolutely right. If we had treated your matter with the care and urgency it needed from the get go, there wouldn't have been a need for you to resort to writing a review on Hellopeter. We will definitely use this as a learning experience and work to improve ourselves as a business going forward. Thank you once again for being patient whilst we worked on this matter and for coming back to leave us a much more positive review of our service.