LK
Lazola K
1 reviews | Active since Jun 2020
06 Aug 2020, 11:05
The Unlimited is a **** !
I write this review on behalf of my aunt who made a claim with this company but they have been sending her from pillar to post talking about different assessments . upon reading other peoples reviews its clear that this company is a ***** and just using peoples money and not servicing them. after writing this review we are writing to the Insurance Ombudsman , such bad customer service cannot be tolerated. you cannot be treating your clients this way.
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Replies (2)
The Unlimited's replyOfficial
06 Aug 2020, 16:08Hi Lazola K,
We’re truly sorry to hear about the claiming experience that your aunt has had with us. It saddens us to hear that you feel this way as this is definitely not the way we want customers to feel. We understand your concerns, however, please note that this a safe platform for our customers to share their queries and provide us with feedback that we’re constantly reviewing to ensure that we improve our services. Our claims department will contact her today.
The Unlimited's reply06 Aug 2020, 16:08
Official
Hi Lazola K,
We’re truly sorry to hear about the claiming experience that your aunt has had with us. It saddens us to hear that you feel this way as this is definitely not the way we want customers to feel. We understand your concerns, however, please note that this a safe platform for our customers to share their queries and provide us with feedback that we’re constantly reviewing to ensure that we improve our services. Our claims department will contact her today.
The Unlimited's replyOfficial
06 Aug 2020, 19:43Hi Lazola K,
Thank you for taking our call today. Your claim is currently under assessment and feedback will be provided in the next 24 to 48 working hours.
The Unlimited's reply06 Aug 2020, 19:43
Official
Hi Lazola K,
Thank you for taking our call today. Your claim is currently under assessment and feedback will be provided in the next 24 to 48 working hours.