JE
Jeandre E
1 reviews | Active since Nov 2020
02 Aug 2021, 19:39
The Unlimited is a bunch of ******
******* and *********
I've been pressurised into taking a contract with them then I said I'll think about it but never got back to them. ( I was told I need to give my bank account details to confirm that I'm eligible for the policy - which I felt dine doing as I can easily decline their debit order on my FNB app.) I was quite interested in their product but decided I'm not gonna continue with it. I realised it's not worth my time or effort.
After which I have gotten a request for the said debit order. I declined it and thought no further of it. Today this company **********ly deducted 2 x R188 from my account. Which is absolutely not what I signed up for.
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Replies (2)0
Replies (2)
The Unlimited's replyOfficial
02 Aug 2021, 20:26Hi Jeandre,
Thank you for writing to us regarding this matter. Times are tough for all of us and we understand just how upsetting it is to be sprung with a debit order for a policy you didn’t agree to. You have every right to be upset because what has occurred is unacceptable and we’d like to sincerely apologise to you. Please note that a member from our team will be contacting you tomorrow morning to assist you with this matter and discuss your refund query.
Thank you for writing to us regarding this matter. Times are tough for all of us and we understand just how upsetting it is to be sprung with a debit order for a policy you didn’t agree to. You have every right to be upset because what has occurred is unacceptable and we’d like to sincerely apologise to you. Please note that a member from our team will be contacting you tomorrow morning to assist you with this matter and discuss your refund query.
The Unlimited's reply02 Aug 2021, 20:26
Official
Hi Jeandre,
Thank you for writing to us regarding this matter. Times are tough for all of us and we understand just how upsetting it is to be sprung with a debit order for a policy you didn’t agree to. You have every right to be upset because what has occurred is unacceptable and we’d like to sincerely apologise to you. Please note that a member from our team will be contacting you tomorrow morning to assist you with this matter and discuss your refund query.
Thank you for writing to us regarding this matter. Times are tough for all of us and we understand just how upsetting it is to be sprung with a debit order for a policy you didn’t agree to. You have every right to be upset because what has occurred is unacceptable and we’d like to sincerely apologise to you. Please note that a member from our team will be contacting you tomorrow morning to assist you with this matter and discuss your refund query.
The Unlimited's replyOfficial
03 Aug 2021, 09:32Hi Jeandre,
Thank you for borrowing us a few minutes of your time this morning. We can confirm that the cover which was in your name has been cancelled. As a business, we place the utmost importance on integrity and honesty, so we’ll be investigating the call which took place between yourself and our team member. We’ll contact you in 5-7 working days to present you with our findings and discuss your refund query. Your patience and understanding will be highly appreciated.
Thank you for borrowing us a few minutes of your time this morning. We can confirm that the cover which was in your name has been cancelled. As a business, we place the utmost importance on integrity and honesty, so we’ll be investigating the call which took place between yourself and our team member. We’ll contact you in 5-7 working days to present you with our findings and discuss your refund query. Your patience and understanding will be highly appreciated.
The Unlimited's reply03 Aug 2021, 09:32
Official
Hi Jeandre,
Thank you for borrowing us a few minutes of your time this morning. We can confirm that the cover which was in your name has been cancelled. As a business, we place the utmost importance on integrity and honesty, so we’ll be investigating the call which took place between yourself and our team member. We’ll contact you in 5-7 working days to present you with our findings and discuss your refund query. Your patience and understanding will be highly appreciated.
Thank you for borrowing us a few minutes of your time this morning. We can confirm that the cover which was in your name has been cancelled. As a business, we place the utmost importance on integrity and honesty, so we’ll be investigating the call which took place between yourself and our team member. We’ll contact you in 5-7 working days to present you with our findings and discuss your refund query. Your patience and understanding will be highly appreciated.