The Unlimited is a ****

I have a complaint regarding the mis‑selling and misrepresentation of my Dent, Scratch & Rim Repair policy from The Unlimited. When I purchased this policy, your sales consultant explicitly informed me that rim repairs were covered comprehensively, including structural and buckled rim damage. This representation was the primary reason I agreed to take out the policy. However, when I recently submitted a claim for repairs to buckled rims, I was advised that the policy only covers cosmetic rim damage. This directly contradicts what was communicated during the sales interaction. Furthermore, I requested the full recording of my conversation with the consultant more than two months ago, yet I have still not received it. I was informed that the recording had been sent to me, which is incorrect. This delay and misinformation raise serious concerns regarding compliance and transparency.