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Anele D
1 reviews | Active since Sept 2023
19 Sept 2023, 08:17
The Unlimited insurance poor service: Policy No. TU***
The name of the business that I want to report and not to refer any person to it is Unlimited insurance company I went to Proline express for minor dents to be fixed and assessment was done on the 06/09/2023 and today when I went to pick up my car I was asked to make payment by myself for the amount of R4'991.00 after several calls with the unlimited staff they showed no interest at all to help me and they (unlimited) never did any follow up about paying Proline express
Can you please report and/or publish and see attached invoice from Proline express and my policy number with unlimited is TU***
Helpful (0)
Replies (9)0
Replies (9)
The Unlimited's replyOfficial
19 Sept 2023, 09:27Thank you for bringing this to our attention, Anele.
We’re so sorry you've had a bad experience. Our customers are our family, so our team is here to help and make this right for you. A claims specialist will give you a call shortly.
We’re so sorry you've had a bad experience. Our customers are our family, so our team is here to help and make this right for you. A claims specialist will give you a call shortly.
The Unlimited's reply19 Sept 2023, 09:27
Official
Thank you for bringing this to our attention, Anele.
We’re so sorry you've had a bad experience. Our customers are our family, so our team is here to help and make this right for you. A claims specialist will give you a call shortly.
We’re so sorry you've had a bad experience. Our customers are our family, so our team is here to help and make this right for you. A claims specialist will give you a call shortly.
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Anele D's updateReviewer Update
19 Sept 2023, 09:35According to my emails which you (The Unlimited) claimed you have sent to me regarding the processes to be followed, this email was ONLY sent yesterday when I went to Proline Express to pick the car and I was advised that there was no communication between yourselves (the Unlimited and Proline Express) hence I was requested to settle the invoice of which I was shocked and left my car and daily fee for the storage is R55 per day which is day 2 today
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Anele D's update19 Sept 2023, 09:35
Reviewer Update
According to my emails which you (The Unlimited) claimed you have sent to me regarding the processes to be followed, this email was ONLY sent yesterday when I went to Proline Express to pick the car and I was advised that there was no communication between yourselves (the Unlimited and Proline Express) hence I was requested to settle the invoice of which I was shocked and left my car and daily fee for the storage is R55 per day which is day 2 today
The Unlimited's replyOfficial
19 Sept 2023, 09:58Hi Anele,
Thanks for taking our call. We're currently investigating the matter and we'll provide you with feedback before the close of business today.
Thanks for taking our call. We're currently investigating the matter and we'll provide you with feedback before the close of business today.
The Unlimited's reply19 Sept 2023, 09:58
Official
Hi Anele,
Thanks for taking our call. We're currently investigating the matter and we'll provide you with feedback before the close of business today.
Thanks for taking our call. We're currently investigating the matter and we'll provide you with feedback before the close of business today.
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Anele D's updateReviewer Update
19 Sept 2023, 13:42Wonder what are you really investigating when all the information is infront of your desks whereas monthly premiums are deducted on time that is very strange and poor service you are providing
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Anele D's update19 Sept 2023, 13:42
Reviewer Update
Wonder what are you really investigating when all the information is infront of your desks whereas monthly premiums are deducted on time that is very strange and poor service you are providing
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I really did not expect to be getting such irritating messages at this time because I can not recall all the names from the staff employees of The Unlimited cause as per their policy they record calls and it is not my responsibility to re-listen to their calls....
Anele D's updateReviewer Update
20 Sept 2023, 14:44The Unlimited people instead of paying of what is due, they keep on making calls which are not helping my situation and the person who is investigating the issue by the name of Tyrique Van Der Merwe is no longer calling me instead sending people to call me and they keep on asking what is the name of the person who agreed and/or authorised me to take the car for the repairs yet this morning I have received a message over my phone which read as follows:
"Great News! Your vehicle is almost ready for collection. Your service consultant will contact you shortly to confirm excess (if applicable) and confirm a date and time for collection. For any queries sms Nonkosi to 41192 and we will call you back".
I really did not expect to be getting such irritating messages at this time because I can not recall all the names from the staff employees of The Unlimited cause as per their policy they record calls and it is not my responsibility to re-listen to their calls....
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Anele D's update20 Sept 2023, 14:44
Reviewer Update
The Unlimited people instead of paying of what is due, they keep on making calls which are not helping my situation and the person who is investigating the issue by the name of Tyrique Van Der Merwe is no longer calling me instead sending people to call me and they keep on asking what is the name of the person who agreed and/or authorised me to take the car for the repairs yet this morning I have received a message over my phone which read as follows:
"Great News! Your vehicle is almost ready for collection. Your service consultant will contact you shortly to confirm excess (if applicable) and confirm a date and time for collection. For any queries sms Nonkosi to 41192 and we will call you back".
I really did not expect to be getting such irritating messages at this time because I can not recall all the names from the staff employees of The Unlimited cause as per their policy they record calls and it is not my responsibility to re-listen to their calls....
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Anele D's updateReviewer Update
20 Sept 2023, 14:49Proline express are just waiting for their (the Unlimited) confirmation that they will pay so that car can be released but it is taking days for them to just confirm that and car is sitting there for the 3rd day today @R55 per day
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Anele D's update20 Sept 2023, 14:49
Reviewer Update
Proline express are just waiting for their (the Unlimited) confirmation that they will pay so that car can be released but it is taking days for them to just confirm that and car is sitting there for the 3rd day today @R55 per day
The Unlimited's replyOfficial
20 Sept 2023, 15:57Hi Anele,
Thanks for taking our call and for allowing us to provide you with the outcome of your claim. The authorization letter has been emailed to you.
If there's anything else we can do to help you, please send us a message below and we'll be happy to assist. Alternatively, contact our customer care line.
Thanks for taking our call and for allowing us to provide you with the outcome of your claim. The authorization letter has been emailed to you.
If there's anything else we can do to help you, please send us a message below and we'll be happy to assist. Alternatively, contact our customer care line.
The Unlimited's reply20 Sept 2023, 15:57
Official
Hi Anele,
Thanks for taking our call and for allowing us to provide you with the outcome of your claim. The authorization letter has been emailed to you.
If there's anything else we can do to help you, please send us a message below and we'll be happy to assist. Alternatively, contact our customer care line.
Thanks for taking our call and for allowing us to provide you with the outcome of your claim. The authorization letter has been emailed to you.
If there's anything else we can do to help you, please send us a message below and we'll be happy to assist. Alternatively, contact our customer care line.
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Anele D's updateReviewer Update
20 Sept 2023, 16:23Please copy me authorization letter so that I can keep it for my records
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Anele D's update20 Sept 2023, 16:23
Reviewer Update
Please copy me authorization letter so that I can keep it for my records
The Unlimited's replyOfficial
20 Sept 2023, 16:46Hi Anele,
Certainly, we'll share the authorization letter with you.
Certainly, we'll share the authorization letter with you.
The Unlimited's reply20 Sept 2023, 16:46
Official
Hi Anele,
Certainly, we'll share the authorization letter with you.
Certainly, we'll share the authorization letter with you.