Hellopeter
Share Your Experience

1 reviews | Active since Jan 2017

09 Feb 2022, 08:56

The unlimited insurance company is a ****.....

This company call unlimited is claiming to be an insurance provider for stretch and dents, rims and tyre. Since January 25th I have been trying to put a claim for my rims and stretch dents. These people contact number is always busy or not working and I tried to send them emails and they responded after a week and they promised me that they will send me a link where I will be able to follow the process of putting a claim but till today they never communicated, I have tried to send emails but still no feedback. Their service is poor, no professionalism, no customer service like they don't care at all and I think It is a ****. I never experience such poor service in my life. It's more than 3 weeks now without help and I have been paying their monthly fee of R188 every month but they are failing to do the right thing. I'm also prepared to consult ambudsman for this since it seems like their are not interested in serving clients.

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Replies (2)
The Unlimited
The Unlimited's reply09 Feb 2022, 13:30
Official
Hi Alox, 

Thank you for bringing this matter to light. We’d like to wholeheartedly apologise for the claims experience you’ve had with us thus far. Please rest assured that we’re an authorised financial service provider that’s been shifting the lives of our Unlimited family for more than 27 years, therefore we’re not a ****. It’s our duty to deliver unbeatable customers service to every member of our family and we’re ashamed to hear that we’ve undelivered in this regard. Kindly ensure that when you contact us you dial *** as our number is actively receiving calls from Monday to Friday 8AM-5PM as well as 8AM-1PM on Saturdays. We contacted you this morning and you informed us that you were busy. When you’re free to talk, please pop us a message below and we’ll give you a call shortly to assist you. 
The Unlimited
The Unlimited's reply09 Feb 2022, 16:35
Official
Hi Alox,

Thank you for taking our call this afternoon and for giving us the opportunity to assist you. Kindly send through the requested documentation and we’ll assist you further with your claim. Once again, we sincerely apologise for the inconvenience that we’ve caused you.