KM
Kayise M
1 reviews | Active since Feb 2024
15 Feb 2024, 16:47
The unlimited insurance
My father have been a member of the unlimited for +-13years. Last year my father got into an accident, we communicated with the unlimited contact agency and managers we sent documents went hospital in and out but they never helped us, even last month we tried our best too communicate with the consultants we were never helped till now. And remember that my father was a loyal customer, they betrayed him that’s all !!!! We even wrote several emails but no response. So I highly don’t recommend this insurance it’s a trap.
Helpful (0)
Replies (10)0
Replies (10)
The Unlimited's replyOfficial
15 Feb 2024, 19:54Hi Kayise,
Thank you for bringing this matter to our attention. We're sorry to hear about your father, we hope he's recovering well.
Your father is part of our family, and our team is here to help and make this right for him. We see that one of our claim’s specialists spoke to your father on the 07/02/2024 and informed him of the outstanding documents, so that we can asses his claim. However, we haven't received the requested documents.
We'll have one of our team members give him a call tomorrow morning.
Thank you for bringing this matter to our attention. We're sorry to hear about your father, we hope he's recovering well.
Your father is part of our family, and our team is here to help and make this right for him. We see that one of our claim’s specialists spoke to your father on the 07/02/2024 and informed him of the outstanding documents, so that we can asses his claim. However, we haven't received the requested documents.
We'll have one of our team members give him a call tomorrow morning.
The Unlimited's reply15 Feb 2024, 19:54
Official
Hi Kayise,
Thank you for bringing this matter to our attention. We're sorry to hear about your father, we hope he's recovering well.
Your father is part of our family, and our team is here to help and make this right for him. We see that one of our claim’s specialists spoke to your father on the 07/02/2024 and informed him of the outstanding documents, so that we can asses his claim. However, we haven't received the requested documents.
We'll have one of our team members give him a call tomorrow morning.
Thank you for bringing this matter to our attention. We're sorry to hear about your father, we hope he's recovering well.
Your father is part of our family, and our team is here to help and make this right for him. We see that one of our claim’s specialists spoke to your father on the 07/02/2024 and informed him of the outstanding documents, so that we can asses his claim. However, we haven't received the requested documents.
We'll have one of our team members give him a call tomorrow morning.
KM
Kayise M's updateReviewer Update
15 Feb 2024, 20:05You guys say one thing over and over again. We sent several documents to you which didn’t help us we wasted our money to go hospitals in and out for the documents that you want , ay we tried to work with you guys, you aren’t helpful at all!!
KM
Kayise M's update15 Feb 2024, 20:05
Reviewer Update
You guys say one thing over and over again. We sent several documents to you which didn’t help us we wasted our money to go hospitals in and out for the documents that you want , ay we tried to work with you guys, you aren’t helpful at all!!
The Unlimited's replyOfficial
15 Feb 2024, 20:58Hello Kayise,
We're sorry to hear of your experience with us. We always ensure that our customers feel supported throughout their claims process, to make their journey with us welcoming as possible.
Our claims team will be in touch with you tomorrow.
We're sorry to hear of your experience with us. We always ensure that our customers feel supported throughout their claims process, to make their journey with us welcoming as possible.
Our claims team will be in touch with you tomorrow.
The Unlimited's reply15 Feb 2024, 20:58
Official
Hello Kayise,
We're sorry to hear of your experience with us. We always ensure that our customers feel supported throughout their claims process, to make their journey with us welcoming as possible.
Our claims team will be in touch with you tomorrow.
We're sorry to hear of your experience with us. We always ensure that our customers feel supported throughout their claims process, to make their journey with us welcoming as possible.
Our claims team will be in touch with you tomorrow.
The Unlimited's replyOfficial
16 Feb 2024, 11:29Hi Kayise,
We just spoke to your father today and informed him of the requirements to finalise his claim.
Please drop us a message if you need support.
We just spoke to your father today and informed him of the requirements to finalise his claim.
Please drop us a message if you need support.
The Unlimited's reply16 Feb 2024, 11:29
Official
Hi Kayise,
We just spoke to your father today and informed him of the requirements to finalise his claim.
Please drop us a message if you need support.
We just spoke to your father today and informed him of the requirements to finalise his claim.
Please drop us a message if you need support.
KM
Kayise M's updateReviewer Update
16 Feb 2024, 11:35We hope that we’ll get over and done with, with the claim coz we’ve been struggling with you. Even now we aren’t happy we’ll see what will happen. Coz just now we saw that you took your monthly payments. But struggling too give us what we need.
KM
Kayise M's update16 Feb 2024, 11:35
Reviewer Update
We hope that we’ll get over and done with, with the claim coz we’ve been struggling with you. Even now we aren’t happy we’ll see what will happen. Coz just now we saw that you took your monthly payments. But struggling too give us what we need.
The Unlimited's replyOfficial
16 Feb 2024, 12:53Hello Kayise,
The claim has outstanding documents which makes it, challenging for us to conclude the claim. Once the documents have been received, we can assure you that your outcome will be efficient.
The claim has outstanding documents which makes it, challenging for us to conclude the claim. Once the documents have been received, we can assure you that your outcome will be efficient.
The Unlimited's reply16 Feb 2024, 12:53
Official
Hello Kayise,
The claim has outstanding documents which makes it, challenging for us to conclude the claim. Once the documents have been received, we can assure you that your outcome will be efficient.
The claim has outstanding documents which makes it, challenging for us to conclude the claim. Once the documents have been received, we can assure you that your outcome will be efficient.
KM
Kayise M's updateReviewer Update
26 Mar 2024, 10:35Still after sending the documents, they did not get back to us, we went hospitals in and out again even the doctors are asking questions and is doubting the insurance. Hell No we are tired !
KM
Kayise M's update26 Mar 2024, 10:35
Reviewer Update
Still after sending the documents, they did not get back to us, we went hospitals in and out again even the doctors are asking questions and is doubting the insurance. Hell No we are tired !
The Unlimited's replyOfficial
26 Mar 2024, 11:07Hello Kayise.
We’re so sorry to have caused you frustration. A claims specialist will reach out to you today to provide you with an update on your claim.
We’re so sorry to have caused you frustration. A claims specialist will reach out to you today to provide you with an update on your claim.
The Unlimited's reply26 Mar 2024, 11:07
Official
Hello Kayise.
We’re so sorry to have caused you frustration. A claims specialist will reach out to you today to provide you with an update on your claim.
We’re so sorry to have caused you frustration. A claims specialist will reach out to you today to provide you with an update on your claim.
KM
Kayise M's updateReviewer Update
26 Mar 2024, 11:08We no longer hope for a better update coz you guys never give us hope !!
KM
Kayise M's update26 Mar 2024, 11:08
Reviewer Update
We no longer hope for a better update coz you guys never give us hope !!
KM
Kayise M's updateReviewer Update
02 Apr 2024, 12:22Even after writing so many complaints still nothing , waited for almost 4 months. Nothing has happened we gave them everything even the outstanding documents , we haven’t gotten anything !! I’m soo disappointed!!! 😤
KM
Kayise M's update02 Apr 2024, 12:22
Reviewer Update
Even after writing so many complaints still nothing , waited for almost 4 months. Nothing has happened we gave them everything even the outstanding documents , we haven’t gotten anything !! I’m soo disappointed!!! 😤