DA
Dineo A
1 reviews | Active since Nov 2021
24 Nov 2021, 13:22
The Unlimited insurance
Sir/madam it's Dineo Adolphina Lentsa with ID number *** of the above stated policy, my brother passed away in an accident on the 01 Dec 2018 n sent the documents immediately after the doctor's report was released which was the following week n now even this year I also sent the documents again in August with the police report n they said that they will make a payment till today nothing happened, in 2018 the lady that I talked with on the phone was nokuthula mqadi she was rude to me n tell me that I can leave my claim not to continue while I'm crying, is the way a consultant should respond to me or a client k but then I always email my claim but till now nothing happens I hope u will help me
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The Unlimited's replyOfficial
24 Nov 2021, 17:37Hi Dineo,
We’re completely shattered to hear that your brother has passed on. Losing someone so special can feel incredibly overwhelming. As The Unlimited, we’re sending love to you and your family during this trying time. From the bottom of our hearts, we wish to extend our sincerest apologies for the tumultuous claiming experience that you've had with us. We truly regret not providing you with the compassion and kindness that one would need during their time of grief. Kindly note that the documents that we’ve requested from you are a mandatory part of our claims process and without them, we can’t assess and ultimately finalise your claim. As our consultant informed you earlier today, we’ll check whether we’ve received your outstanding documents and revert back to in 24-48 working hours.
The Unlimited's reply24 Nov 2021, 17:37
Official
Hi Dineo,
We’re completely shattered to hear that your brother has passed on. Losing someone so special can feel incredibly overwhelming. As The Unlimited, we’re sending love to you and your family during this trying time. From the bottom of our hearts, we wish to extend our sincerest apologies for the tumultuous claiming experience that you've had with us. We truly regret not providing you with the compassion and kindness that one would need during their time of grief. Kindly note that the documents that we’ve requested from you are a mandatory part of our claims process and without them, we can’t assess and ultimately finalise your claim. As our consultant informed you earlier today, we’ll check whether we’ve received your outstanding documents and revert back to in 24-48 working hours.