MM
Masilo M
1 reviews | Active since Nov 2025
25 Nov 2025, 11:02
The unlimited insurance ****
I have a problem with the unlimited insurance the lady that was explaining to me some how joined in aware and she was having my fone in her hand so I think she accepted Debit check without my knowledge, so I called for cancellation after I saw the debit order on my banking app so they told me it's a cancelled and I asked for a confirmation message, even today haven't received and yet the debit order still showing on the banking app, I need it to be cancelled ASAP because I've been ****med into it.
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
25 Nov 2025, 14:21Hi Masilo,
Thank you for contacting us. We're truly sorry to hear your experience with us hasn't been a pleasant one, it's never our intention to leave a negative impression. Kindly be advised that your policy was cancelled on 24/11/2025. With regards to the Debicheck that still reflects on your banking App, your Debicheck status will still show as active in your banking app because it was initially authenticated when signing up for the policy. Your bank will remove the mandate after a while. Rest assured, your policy has been cancelled.
Thank you for contacting us. We're truly sorry to hear your experience with us hasn't been a pleasant one, it's never our intention to leave a negative impression. Kindly be advised that your policy was cancelled on 24/11/2025. With regards to the Debicheck that still reflects on your banking App, your Debicheck status will still show as active in your banking app because it was initially authenticated when signing up for the policy. Your bank will remove the mandate after a while. Rest assured, your policy has been cancelled.
The Unlimited's reply25 Nov 2025, 14:21
Official
Hi Masilo,
Thank you for contacting us. We're truly sorry to hear your experience with us hasn't been a pleasant one, it's never our intention to leave a negative impression. Kindly be advised that your policy was cancelled on 24/11/2025. With regards to the Debicheck that still reflects on your banking App, your Debicheck status will still show as active in your banking app because it was initially authenticated when signing up for the policy. Your bank will remove the mandate after a while. Rest assured, your policy has been cancelled.
Thank you for contacting us. We're truly sorry to hear your experience with us hasn't been a pleasant one, it's never our intention to leave a negative impression. Kindly be advised that your policy was cancelled on 24/11/2025. With regards to the Debicheck that still reflects on your banking App, your Debicheck status will still show as active in your banking app because it was initially authenticated when signing up for the policy. Your bank will remove the mandate after a while. Rest assured, your policy has been cancelled.
MM
Masilo M's updateReviewer Update
26 Nov 2025, 10:31Thanks, your response means a lot to me
MM
Masilo M's update26 Nov 2025, 10:31
Reviewer Update
Thanks, your response means a lot to me
The Unlimited's replyOfficial
26 Nov 2025, 11:53Hi Masilo,
You're most welcome. Please feel free to drop us a message if you require any further assistance.
You're most welcome. Please feel free to drop us a message if you require any further assistance.
The Unlimited's reply26 Nov 2025, 11:53
Official
Hi Masilo,
You're most welcome. Please feel free to drop us a message if you require any further assistance.
You're most welcome. Please feel free to drop us a message if you require any further assistance.
MM
Masilo M's updateReviewer Update
28 Nov 2025, 10:02Hi, I got debited today can you explain why?
MM
Masilo M's update28 Nov 2025, 10:02
Reviewer Update
Hi, I got debited today can you explain why?
The Unlimited's replyOfficial
28 Nov 2025, 10:08Hi Masilo,
According to our records, you contacted us on the 24th of November 2025 for the cancellation, so you cancelled late, close to your debit order date, and the funds had already been submitted to the bank. We're unable to reverse a debit order. Rest assured, this is the last month of your debit, and you're covered for the month you paid for.
According to our records, you contacted us on the 24th of November 2025 for the cancellation, so you cancelled late, close to your debit order date, and the funds had already been submitted to the bank. We're unable to reverse a debit order. Rest assured, this is the last month of your debit, and you're covered for the month you paid for.
The Unlimited's reply28 Nov 2025, 10:08
Official
Hi Masilo,
According to our records, you contacted us on the 24th of November 2025 for the cancellation, so you cancelled late, close to your debit order date, and the funds had already been submitted to the bank. We're unable to reverse a debit order. Rest assured, this is the last month of your debit, and you're covered for the month you paid for.
According to our records, you contacted us on the 24th of November 2025 for the cancellation, so you cancelled late, close to your debit order date, and the funds had already been submitted to the bank. We're unable to reverse a debit order. Rest assured, this is the last month of your debit, and you're covered for the month you paid for.
MM
Masilo M's updateReviewer Update
29 Nov 2025, 17:06Ohky
MM
Masilo M's update29 Nov 2025, 17:06
Reviewer Update
Ohky