The UNLIMITED INEFFICIENT, DISTASTEFUL, DISREGARD, ************* REFUSAL TO PAY FUNERAL PAYOUT TO A WELL DESERVED CLIENT

Took out a funeral payout insurance with the Unlimited and as a result am in debt and couldn’t even bury my loved on time due to the ineffective, unreasonable, distasteful, incompetence and inconvenience exhibited by this organization. The contract upon signing with the company indicated a turnaround time of 7 days however it appears that it isn’t the case. My parent passed on and submitted the required docs on the 10th Oct and to date which is 17days later I AM BEING TAKEN FROM PILLAR TO POST. However al required documents have been submitted. I fail to understand how it’s so simple for them to evade and disregard contractual undertaking.

The 7 days is turning to an indefinite turnaround time.. only knowledgeable to them. No feedback, no communication and absolutely nothing is provided to me as a client.

I am really disgusted and disturbed by such disrespect and disregard by an organization of such magnitude. They have totally misrepresented the funeral payout contract.

The R25000 expected payout has turned to be a biggest nightmare and regrettable thing I have ever done with their company. This action by the Unlimited clearly demonstrates that one can go without burying their loved ones cause they are not taking responsibility nor acting promptly to ensuring such payout is paid to me whilst all premiums we debited on time always however I am struggling with a measly R25k.

I am beyond frustrated and to date this has caused me unnecessary grief and headache for a client who has always paid their premiums to this company FOR 3 YEARS!!!

I am willing to be engaged further by their senior management in this regard and to understand what type of standard working processes and procedures they are using.

I am even willing to engage the OMBUDSMAN IN THIS FIELD. This is an unacceptable behavior to myself as a client who doesn’t owe them and in turn am being owed in this regard.