GK
Gerald K

1 reviews | Active since Jul 2014

12 Mar 2020, 13:26

The Unlimited? I think their name is a measure of their LACK OF ASSISTANCE

It is a pity this rating does not go below 1 star.

I would rate the unlimited and their partner (M-Sure) as a solid MINUS 10 stars. After lodging my claim and submitting photo's, I was told that the photos were not satisfactory as they did not show the right had side of the vehicle. I then submitted more photos. From every angle and and distance that I thought was necessary. And I was certain that there could be no discrepancy about a complete view of the vehicle... To my surprise, I was told that the photo's were still unsatisfactory. I suggested they send an assessor to view my vehicle. They suggested a Monday and then simply did not pitch. When I followed up they went back to the story about the pictures? So I am completely convinced that this company DO NOT WANT TO honor their terms and conditions. I believe that they are INTENTIONALLY delaying the authorization and yet my debit orders seems to be going off without incident?!

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Replies (1)
The Unlimited
The Unlimited's reply12 Mar 2020, 18:43
Official
Hi Gerald,

 
We’re really sorry to hear about the experience you’ve had with us and we would like to thank you for taking our call today. Your physical assessment has been booked for Monday 16th of March at 10 AM.