TM
Tshepo M
1 reviews | Active since Jan 2022
26 Jan 2022, 13:30
The Unlimited horrible service
This company has been deducting money from my account, I have been reversing every month, some time I am unable to cancel, I have been trying to cancel product but somehow they still debit my account.
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The Unlimited's replyOfficial
26 Jan 2022, 19:26Hi Tshepo,
Thank you for bringing this matter to light. Kindly remember that we had a conversation with you on the 29/11/2021 and you opted to keep your cover active. We haven’t received any cancelations requests from you after this date. Due to this, your membership has remained active we’ve continued to process your debit orders as normal. We attempted to contact you regarding your request this afternoon and unfortunately, we failed to get through to you. Please may you provide us with a suitable time to contact you between the hours of 08:00AM-5:00PM tomorrow.
The Unlimited's reply26 Jan 2022, 19:26
Official
Hi Tshepo,
Thank you for bringing this matter to light. Kindly remember that we had a conversation with you on the 29/11/2021 and you opted to keep your cover active. We haven’t received any cancelations requests from you after this date. Due to this, your membership has remained active we’ve continued to process your debit orders as normal. We attempted to contact you regarding your request this afternoon and unfortunately, we failed to get through to you. Please may you provide us with a suitable time to contact you between the hours of 08:00AM-5:00PM tomorrow.