AK
AB K
1 reviews | Active since Jun 2023
20 Jun 2023, 12:08
The Unlimited Group is a sham
With my experience, it was purported to me by an agent that i can & will be able to cancel this service without any hassle and no cost incurred by me. Unsurprisingly i called the customer care service & an agent alerted to me that money would be deducted from my account on the 25th June. This is wild & FALSE advertising & taking money from unsuspecting citizens and the illusion is by having a cheap service that amount is justified to be ****** from us. I say this DO NOT FALL FOR THE SHAM & **** that lurks around us. I'm infuriated and disgusted by this ACT!
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Replies (2)
The Unlimited's replyOfficial
20 Jun 2023, 13:04Hi AB.
Thank you for allowing us to attend to your complaint. We’re so sorry for the experience you've had with us and for any frustration this has caused. You cancelled your policy with us whilst you were within the 31-day cooling period. Should you get debited, please send us your bank statement and we’ll refund you accordingly. Also, we kindly ask that you provide us with the recordings taken between you and the sales agent so that we can investigate the matter.
Thank you for raising this matter with us and we truly appreciate your feedback. It's customers like you that help us to do better every day.
The Unlimited's reply20 Jun 2023, 13:04
Official
Hi AB.
Thank you for allowing us to attend to your complaint. We’re so sorry for the experience you've had with us and for any frustration this has caused. You cancelled your policy with us whilst you were within the 31-day cooling period. Should you get debited, please send us your bank statement and we’ll refund you accordingly. Also, we kindly ask that you provide us with the recordings taken between you and the sales agent so that we can investigate the matter.
Thank you for raising this matter with us and we truly appreciate your feedback. It's customers like you that help us to do better every day.
AK
AB K's updateReviewer Update
27 Jun 2023, 09:07Hi,
Might i add, the email address provided, there are no responses to this & the alternative which is social media is a better option & cannot be swept under the rug. Update on this matter, The Debi Check as gone off & hoping i wont be a victim to this on going withdrawal as i have read from other people here on Hello Peter.
Might i add, the email address provided, there are no responses to this & the alternative which is social media is a better option & cannot be swept under the rug. Update on this matter, The Debi Check as gone off & hoping i wont be a victim to this on going withdrawal as i have read from other people here on Hello Peter.
AK
AB K's update27 Jun 2023, 09:07
Reviewer Update
Hi,
Might i add, the email address provided, there are no responses to this & the alternative which is social media is a better option & cannot be swept under the rug. Update on this matter, The Debi Check as gone off & hoping i wont be a victim to this on going withdrawal as i have read from other people here on Hello Peter.
Might i add, the email address provided, there are no responses to this & the alternative which is social media is a better option & cannot be swept under the rug. Update on this matter, The Debi Check as gone off & hoping i wont be a victim to this on going withdrawal as i have read from other people here on Hello Peter.