AZ
Andile Z
1 reviews | Active since Oct 2022
06 Oct 2022, 13:17
The Unlimited group are ********
The Unlimited group are ********, l had a policy with them and they just cancelled my policy without communicating with me. Their customer service sucks, their call centre assistant are rude when you inquire they just drop the calls. I'm so angry with this company because l have been ****med here period. These people just took my money and ran, l had never claim even once but the treatment they have giving me is it so bad. I regret my decision of joining the group. I would advise other people out there to look out for these ********.
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
06 Oct 2022, 15:59Hi Andile,
Thank you for your time on the phone earlier. We’re glad that you’ve chosen to remain a part of our family, and we apologize for any confusion caused by the incorrect information provided previously. Once our specialist has finished capturing your policy, you’ll be notified. Again, we're sincerely sorry for any inconvenience this might have caused you.
Thank you for your time on the phone earlier. We’re glad that you’ve chosen to remain a part of our family, and we apologize for any confusion caused by the incorrect information provided previously. Once our specialist has finished capturing your policy, you’ll be notified. Again, we're sincerely sorry for any inconvenience this might have caused you.
The Unlimited's reply06 Oct 2022, 15:59
Official
Hi Andile,
Thank you for your time on the phone earlier. We’re glad that you’ve chosen to remain a part of our family, and we apologize for any confusion caused by the incorrect information provided previously. Once our specialist has finished capturing your policy, you’ll be notified. Again, we're sincerely sorry for any inconvenience this might have caused you.
Thank you for your time on the phone earlier. We’re glad that you’ve chosen to remain a part of our family, and we apologize for any confusion caused by the incorrect information provided previously. Once our specialist has finished capturing your policy, you’ll be notified. Again, we're sincerely sorry for any inconvenience this might have caused you.
AZ
Andile Z's updateReviewer Update
09 Oct 2022, 07:17The specialist promised to call me back, on Friday in order to rectify the mistake they have made, but never did. This company is definitely unreliable.
AZ
Andile Z's update09 Oct 2022, 07:17
Reviewer Update
The specialist promised to call me back, on Friday in order to rectify the mistake they have made, but never did. This company is definitely unreliable.
The Unlimited's replyOfficial
09 Oct 2022, 12:58Hi Andile,
We apologise for the inconvenience caused. We'll get the specialist to call you tomorrow morning and assist you accordingly.
Enjoy your Sunday.
The Unlimited's reply09 Oct 2022, 12:58
Official
Hi Andile,
We apologise for the inconvenience caused. We'll get the specialist to call you tomorrow morning and assist you accordingly.
Enjoy your Sunday.
AZ
Andile Z's updateReviewer Update
14 Oct 2022, 10:20I'm tired of your apologize, this company is good at making empty promises. l didn't do anything wrong, instead you did me wrong by trying to rob me, for only one missed premium due to the renewal of my contract with my employer.This gave you an opportunity to rob me, saying that I'm owing you 3 months yet you know very well that it only one month, thats why you dicided to terminate my policy with without even communicating with me. Thier customer service consultant never assisted me instead they were rude and keep on dropping my calls. All l want from the Unlimited group is to pay me back all my premiums that l have been paying them. I can't just give them my money in order for them to treat me like a piece of trash. I have been paying without claiming. Please bring back my money since you've decided to terminate my contract with you. I'm tried of this just want my money back please.
AZ
Andile Z's update14 Oct 2022, 10:20
Reviewer Update
I'm tired of your apologize, this company is good at making empty promises. l didn't do anything wrong, instead you did me wrong by trying to rob me, for only one missed premium due to the renewal of my contract with my employer.This gave you an opportunity to rob me, saying that I'm owing you 3 months yet you know very well that it only one month, thats why you dicided to terminate my policy with without even communicating with me. Thier customer service consultant never assisted me instead they were rude and keep on dropping my calls. All l want from the Unlimited group is to pay me back all my premiums that l have been paying them. I can't just give them my money in order for them to treat me like a piece of trash. I have been paying without claiming. Please bring back my money since you've decided to terminate my contract with you. I'm tried of this just want my money back please.
The Unlimited's replyOfficial
14 Oct 2022, 14:12Hi Andile,
We really want to help you with this matter. As previously discussed, we've tried numerous times to contact you and all our efforts have been in vain. A specialist just tried calling you again and there was no answer. Please call us on ***when you are free to talk so we can assist you.
We really want to help you with this matter. As previously discussed, we've tried numerous times to contact you and all our efforts have been in vain. A specialist just tried calling you again and there was no answer. Please call us on ***when you are free to talk so we can assist you.
The Unlimited's reply14 Oct 2022, 14:12
Official
Hi Andile,
We really want to help you with this matter. As previously discussed, we've tried numerous times to contact you and all our efforts have been in vain. A specialist just tried calling you again and there was no answer. Please call us on ***when you are free to talk so we can assist you.
We really want to help you with this matter. As previously discussed, we've tried numerous times to contact you and all our efforts have been in vain. A specialist just tried calling you again and there was no answer. Please call us on ***when you are free to talk so we can assist you.
AZ
Andile Z's updateReviewer Update
14 Oct 2022, 15:19If you were doing your job properly we wouldn't be having these problems,this is because of your dishonest and *************.The nature of my job sometimes it doesn't allow me to answer calls, and it only 2 calls that l have missed from the Unlimited.
AZ
Andile Z's update14 Oct 2022, 15:19
Reviewer Update
If you were doing your job properly we wouldn't be having these problems,this is because of your dishonest and *************.The nature of my job sometimes it doesn't allow me to answer calls, and it only 2 calls that l have missed from the Unlimited.
The Unlimited's replyOfficial
14 Oct 2022, 20:14Could you please let us know what time is most convenient for you to talk? Our working hours are between 8AM-5PM, Monday to Friday and from 8AM-1PM on Saturdays. We're closed on Sundays. You can also contact us on ***.
The Unlimited's reply14 Oct 2022, 20:14
Official
Could you please let us know what time is most convenient for you to talk? Our working hours are between 8AM-5PM, Monday to Friday and from 8AM-1PM on Saturdays. We're closed on Sundays. You can also contact us on ***.