the unlimited group

last month july i was approached by a sales person , she got me atfront of work , and explained but she never explained everything to me , she did explain but not clearly i wasnt even aware of the money that was going out of my account , and to my surprise money was actually deducted , i sent emails and phoned them , days later i have recieved my refund , but then when i checked on my banking app the debicheck mandate is still active ? and not yet cancelled i sent emails and all they said was that no money was going to go off my account but i am still stressed if money will go off , because the mandate ios still showing as active on my banking