SS
Shirae S
1 reviews | Active since Mar 2017
03 Jun 2022, 10:03
The unlimited gap cover con artists
Consultants came and sold the unlimited gap cover at my work place… long story short! They purposely neglected to give waiting period information as they knew it would jeopardise the sale of the policy! Now 7 months later, after I put through a claim! There’s suddenly so many rules! With no urgency to get back to me! They literally made me wait 2 months! They are the most unprofessional institution to date! The deserve to be shut down! With their *********** staff! All they do is pass the buck!
Good for NOTHING and serves no purpose at all!
Pathetic service! Con artists! *********s! *****! No back bone! *********** staff! Telling lies to get you to take out their policy! 3 month turn around time! Complete and utter disgust as a business providing a service!
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
03 Jun 2022, 15:27 Hi Shirae,
Thank you for taking our call today and for giving us the opportunity to take you through the outcome for your claim . When you met up with our sales agent, they would have provided you with documentation that outlined your policy benefits as well as the terms and conditions. It’s heart-breaking that our relationship had to end due to such reasons, however, we have to ensure that your claim meets the T's and C's stipulated for your cover in order for the claim to be deemed successful. If there’s anything else we can do to help you, please pop us a message below and we’ll give you a call.
The Unlimited's reply03 Jun 2022, 15:27
Official
Hi Shirae,
Thank you for taking our call today and for giving us the opportunity to take you through the outcome for your claim . When you met up with our sales agent, they would have provided you with documentation that outlined your policy benefits as well as the terms and conditions. It’s heart-breaking that our relationship had to end due to such reasons, however, we have to ensure that your claim meets the T's and C's stipulated for your cover in order for the claim to be deemed successful. If there’s anything else we can do to help you, please pop us a message below and we’ll give you a call.
SS
Shirae S's updateReviewer Update
03 Jun 2022, 16:17My issue is not the T’s and C’s…
I might have received the policy documentation but I specifically asked the sales person and explained my situation to him, after which I asked him if I would be able to claim and he said “yes, after 3 months”
Now after having confirmed the information I needed, why would I need to go and read the documentation?
That to me, was a sale with intentional lie to lure the customer! and for that reason I cancelled the policy and requested a refund.
Do not pretend as if you are willing to assist now, I’ve been left hanging for 2 months and completely ignored when I requested a refund.
I might have received the policy documentation but I specifically asked the sales person and explained my situation to him, after which I asked him if I would be able to claim and he said “yes, after 3 months”
Now after having confirmed the information I needed, why would I need to go and read the documentation?
That to me, was a sale with intentional lie to lure the customer! and for that reason I cancelled the policy and requested a refund.
Do not pretend as if you are willing to assist now, I’ve been left hanging for 2 months and completely ignored when I requested a refund.
SS
Shirae S's update03 Jun 2022, 16:17
Reviewer Update
My issue is not the T’s and C’s…
I might have received the policy documentation but I specifically asked the sales person and explained my situation to him, after which I asked him if I would be able to claim and he said “yes, after 3 months”
Now after having confirmed the information I needed, why would I need to go and read the documentation?
That to me, was a sale with intentional lie to lure the customer! and for that reason I cancelled the policy and requested a refund.
Do not pretend as if you are willing to assist now, I’ve been left hanging for 2 months and completely ignored when I requested a refund.
I might have received the policy documentation but I specifically asked the sales person and explained my situation to him, after which I asked him if I would be able to claim and he said “yes, after 3 months”
Now after having confirmed the information I needed, why would I need to go and read the documentation?
That to me, was a sale with intentional lie to lure the customer! and for that reason I cancelled the policy and requested a refund.
Do not pretend as if you are willing to assist now, I’ve been left hanging for 2 months and completely ignored when I requested a refund.
The Unlimited's replyOfficial
03 Jun 2022, 20:22Hi Shirae
We understand that you’re frustrated with the final outcome for your claim, however, you were claiming for pregnancy which requires 12 months waiting period which wasn’t met when you made a claim with us. Remember that we offer month to month policies and you’re covered for the months you were debited for. There's no refund due to you as you were covered for all the months you were debited for provided that the required waiting period is met.
We understand that you’re frustrated with the final outcome for your claim, however, you were claiming for pregnancy which requires 12 months waiting period which wasn’t met when you made a claim with us. Remember that we offer month to month policies and you’re covered for the months you were debited for. There's no refund due to you as you were covered for all the months you were debited for provided that the required waiting period is met.
The Unlimited's reply03 Jun 2022, 20:22
Official
Hi Shirae
We understand that you’re frustrated with the final outcome for your claim, however, you were claiming for pregnancy which requires 12 months waiting period which wasn’t met when you made a claim with us. Remember that we offer month to month policies and you’re covered for the months you were debited for. There's no refund due to you as you were covered for all the months you were debited for provided that the required waiting period is met.
We understand that you’re frustrated with the final outcome for your claim, however, you were claiming for pregnancy which requires 12 months waiting period which wasn’t met when you made a claim with us. Remember that we offer month to month policies and you’re covered for the months you were debited for. There's no refund due to you as you were covered for all the months you were debited for provided that the required waiting period is met.
SS
03 Jun 2022, 20:22
Shirae S's updateReviewer Update
04 Jun 2022, 13:28I have copied the unlimited’s response below… because I need the public to know that the lesson I have learnt with this company is that:
1. They send out *********** sales people who are not clued up with the T’s and C’s of the policies. Hence saying what the client wants to hear and answering questions with lies just to get the sale!
2. They do not care about their clients and are strangers to even attempting to resolve matters or going the extra mile. They are not customer centred!
3. They have no structure regarding a turn around time. They are unapologetic about their unprofessionalism.
4. No accountability from their side - every consultant I spoke to passed the buck and “supposedly” escalated the matter.., putting me through to different departments endlessly until my calls were cut! And never answered.
5. NO manager ever returned my call!
6. Lastly! Yes, I understand that I have claimed for my pregnancy without waiting 12 months! I fully understand my actions! BUT! Had I known, that this was the case, that there was a waiting period other than the normal 3 month waiting period, I would’ve not put through the claim!
Furthermore I will keep reiterating the fact that I ASKED YOUR sales consultant about my current pregnancy and waiting periods and your consultant assured me that it would be covered after 3 months!!!!
When does the unlimited take accountability for their actions?
7. My next steps will be to deal with the unlimited legally! You will fully grasp my point when I am done exposing you!
The Unlimited's reply:
1. They send out *********** sales people who are not clued up with the T’s and C’s of the policies. Hence saying what the client wants to hear and answering questions with lies just to get the sale!
2. They do not care about their clients and are strangers to even attempting to resolve matters or going the extra mile. They are not customer centred!
3. They have no structure regarding a turn around time. They are unapologetic about their unprofessionalism.
4. No accountability from their side - every consultant I spoke to passed the buck and “supposedly” escalated the matter.., putting me through to different departments endlessly until my calls were cut! And never answered.
5. NO manager ever returned my call!
6. Lastly! Yes, I understand that I have claimed for my pregnancy without waiting 12 months! I fully understand my actions! BUT! Had I known, that this was the case, that there was a waiting period other than the normal 3 month waiting period, I would’ve not put through the claim!
Furthermore I will keep reiterating the fact that I ASKED YOUR sales consultant about my current pregnancy and waiting periods and your consultant assured me that it would be covered after 3 months!!!!
When does the unlimited take accountability for their actions?
7. My next steps will be to deal with the unlimited legally! You will fully grasp my point when I am done exposing you!
The Unlimited's reply:
03 Jun 2022, 20:22
Hi Shirae
We understand that you’re frustrated with the final outcome for your claim, however, you were claiming for pregnancy which requires 12 months waiting period which wasn’t met when you made a claim with us. Remember that we offer month to month policies and you’re covered for the months you were debited for. There's no refund due to you as you were covered for all the months you were debited
We understand that you’re frustrated with the final outcome for your claim, however, you were claiming for pregnancy which requires 12 months waiting period which wasn’t met when you made a claim with us. Remember that we offer month to month policies and you’re covered for the months you were debited for. There's no refund due to you as you were covered for all the months you were debited
SS
Shirae S's update04 Jun 2022, 13:28
Reviewer Update
I have copied the unlimited’s response below… because I need the public to know that the lesson I have learnt with this company is that:
1. They send out *********** sales people who are not clued up with the T’s and C’s of the policies. Hence saying what the client wants to hear and answering questions with lies just to get the sale!
2. They do not care about their clients and are strangers to even attempting to resolve matters or going the extra mile. They are not customer centred!
3. They have no structure regarding a turn around time. They are unapologetic about their unprofessionalism.
4. No accountability from their side - every consultant I spoke to passed the buck and “supposedly” escalated the matter.., putting me through to different departments endlessly until my calls were cut! And never answered.
5. NO manager ever returned my call!
6. Lastly! Yes, I understand that I have claimed for my pregnancy without waiting 12 months! I fully understand my actions! BUT! Had I known, that this was the case, that there was a waiting period other than the normal 3 month waiting period, I would’ve not put through the claim!
Furthermore I will keep reiterating the fact that I ASKED YOUR sales consultant about my current pregnancy and waiting periods and your consultant assured me that it would be covered after 3 months!!!!
When does the unlimited take accountability for their actions?
7. My next steps will be to deal with the unlimited legally! You will fully grasp my point when I am done exposing you!
The Unlimited's reply:
1. They send out *********** sales people who are not clued up with the T’s and C’s of the policies. Hence saying what the client wants to hear and answering questions with lies just to get the sale!
2. They do not care about their clients and are strangers to even attempting to resolve matters or going the extra mile. They are not customer centred!
3. They have no structure regarding a turn around time. They are unapologetic about their unprofessionalism.
4. No accountability from their side - every consultant I spoke to passed the buck and “supposedly” escalated the matter.., putting me through to different departments endlessly until my calls were cut! And never answered.
5. NO manager ever returned my call!
6. Lastly! Yes, I understand that I have claimed for my pregnancy without waiting 12 months! I fully understand my actions! BUT! Had I known, that this was the case, that there was a waiting period other than the normal 3 month waiting period, I would’ve not put through the claim!
Furthermore I will keep reiterating the fact that I ASKED YOUR sales consultant about my current pregnancy and waiting periods and your consultant assured me that it would be covered after 3 months!!!!
When does the unlimited take accountability for their actions?
7. My next steps will be to deal with the unlimited legally! You will fully grasp my point when I am done exposing you!
The Unlimited's reply:
03 Jun 2022, 20:22
Hi Shirae
We understand that you’re frustrated with the final outcome for your claim, however, you were claiming for pregnancy which requires 12 months waiting period which wasn’t met when you made a claim with us. Remember that we offer month to month policies and you’re covered for the months you were debited for. There's no refund due to you as you were covered for all the months you were debited
We understand that you’re frustrated with the final outcome for your claim, however, you were claiming for pregnancy which requires 12 months waiting period which wasn’t met when you made a claim with us. Remember that we offer month to month policies and you’re covered for the months you were debited for. There's no refund due to you as you were covered for all the months you were debited