the unlimited frustration

Following my initial review on Hello Peter on Friday the 13th of March, I received a call from the unlimited acknowledging my concerns. They set up an appointment to have someone inspect my vehicle in order to finalize the claim. They reassured me that they would be at the designated address at 10 am on Monday the 16th of March (today). Well, 10 am has come and gone and I have not received any further excuses or even a call to update the situation. This only further confirms that the unlimited & M-Sure have NO INTENTION of resolving the issue and I would go as far as requesting anyone affiliated with the relevant Ombudsman for this industry to investigate this company! Based on the other reviews of this company there should be enough evidence to support my request for an inquest.