1 reviews | Active since Aug 2020
The Unlimited *****
A debit order came off my account today (25 September) for R180. I did not authorize this and it is not for a policy I have taken out. I have never heard of this company before.
On contacting the The Unlimited they responded as follows: Than you so much for bringing this matter to our attention. We need to investigate how this happened. Please send us a dispute letter to ***. Please include your bank statement and a copy of your ID.
I was not comfortable doing this so I checked them on HelloPeter. They are ********. See link: https://www.hellopeter.com/the-unlimited/reviews/the-unlimited-the-most-**********-company-********-***
I confronted them and got this back: We understand your concerns after seeing the reviews, however, kindly note that our application forms do state that you musn’t sign if you’re not taking the policy. We would really like the opportunity to look into the matter of the incorrect account debited. Please send us the information that we’ve requested so that we can assist you.
And this: Unfrotunately, our process doesn’t work like that.
This company is NOT legit! BE CAREFUL SENDING OUT YOUR INFO PEOPLE! Also, don't companies request proof of bank details when creating debit orders anymore?
thank you for bringing this to our attention. We're very troubled to hear about your unpleasant experience with us and kindly note that this behaviour is certainly not aligned with our values. We appreciate you for sending us the required documents so that we can begin with the investigation urgently. We will provide you with feedback tomorrow morning
thank you for bringing this to our attention. We're very troubled to hear about your unpleasant experience with us and kindly note that this behaviour is certainly not aligned with our values. We appreciate you for sending us the required documents so that we can begin with the investigation urgently. We will provide you with feedback tomorrow morning
We have investigated your complaint and we have found that we debited your account in error. We sincerely apologise for this. We can now confirm that the policy has been cancelled and we will process a refund to you on Monday. We will also add you to our Do Not Contact List to ensure that we do not call you again. We once again apologise for any inconvenience caused.
We have investigated your complaint and we have found that we debited your account in error. We sincerely apologise for this. We can now confirm that the policy has been cancelled and we will process a refund to you on Monday. We will also add you to our Do Not Contact List to ensure that we do not call you again. We once again apologise for any inconvenience caused.