NM
Nosabelo M

1 reviews | Active since Feb 2023

24 Feb 2023, 06:51

The Unlimited

If i was able to not put any stars i wouldnt have cause honestly these people live out of other people's money...big ****s n very unreliable....when i heard about it sounded genuine. Spoke to a lady consulted that told me id pay 88rands for months and there after il have to inform them if im interesting in carryon on of which i ddnt but stil deducting from my account ip to today. And i cant dispute nor stop them using the capitec app. Well i spokr to a guy yesterday named Buntu Ndlovu who was extremely rude n he told me he is the line manager ,he told me straight that even if they listen toy recordings regarding the agreememnt we had with the consultant that sold me the product it wont chamge anything nor will they pay me back n he cannot stop the account for me because i need to consact customer care.....DONT WASTE YOUR MONEY AND TIME JOINONG THIS ****...INFACT BLOCK THEM AS SOON AS THEY MENTION WHO THEY ARE.

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Replies (1)
The Unlimited
The Unlimited's reply24 Feb 2023, 11:46
Official
Hello Nosabelo, 


Thank you for raising this issue with us. We're sincerely sorry for the experience you've had with us and we'll see to it that an investigation takes place because this is not the right way to speak to the members of our family. We can confirm 100% that our agents are trained fully on telephone etiquette, this behaviour goes against what we stand for as a business. We'll be giving you a call shortly to help you.