The Unlimited – Extremely Poor Claims Service

Its always a frustration dealing with tis company, and they consistently provide little to no service. I submitted a new claim on 22 April under my scratch and dent policy, including all required photos and a repair quotation. To date, weeks later, I have received no feedback or acknowledgement whatsoever.

Timeline of events:

22 April: New claim submitted with pictures and quotation. 28 April: Follow-up email sent to confirm whether the claim was received. 29 April: Another follow-up email sent, reminding The Unlimited that their policy states claims will be assessed within 48 hours. 30 April: Yet another follow-up email sent, still making every effort to get a response before resorting to posting a complaint on HelloPeter.

Despite multiple attempts to communicate, I have received no response at all. This is completely unacceptable, I am once again disappointed by the lack of communication and service and expect urgent feedback on the status of my claim.