The Unlimited Does Not Sound Like A Genuine Insuarance Company To Me

I contacted The Unlimited to cancel my policy after realising that there is no way they can pay out within 24-48hrs as they promise because the claim documents must be posted to the Durban office by mail rather than fax or email documents to them. All other insurance companies accept fax or email claims. The mere fact that claim documents must be mailed to them is in fact a deliberate tactic to delay or dismiss payouts. After contacting them to cancel my policy they did not come back to me so I called my bank and had the debit order blocked. The other thing is that their customer care number is so expensive to call. I use a mobile phone with a standard rate of 60c per minute to any network but when calling The Unlimited customer care line I get charged more than R3 per minute. This is quite a lot because sometimes you can wait for more than 30 minutes before an operator becomes available to take your call. So they make money from our debit orders and they also make money when we call them. This company has very bad ethics and I would advise anyone with a policy with with The Unlimited to cancel immediately because a lot of people have been waiting for payouts for years, others have simply not got any payouts while many people struggle to get their policies cancelled(as I have read here).