The Unlimited display of professionalism has been Pathetic

I am currently a member of the unlimited group since 2019 however i always seem to struggle should i have process a claim, the level of professionalism is ridiculous, I have been sent from pillars to post with little effort of assistance, in December i requested assistance with the dent and scratch claim which i am covered for and the unlimited sent me a SMS with details of their three panel beaters to get quotes ,to my surprise after driving to those places ,i was told they were no longer associated with the Unlimited till this day my Dent has not being repaired . i have logged my second recent on 26th may 2023 for a tyre claim ,i am still experiencing same bad services, i was requested to go to tyre fitment center only for them not to approve after providing everything they requested from my side. should a claim take almost a month to be approved, however premiums are been collected without fail. What kind of service are they rendering to their customers, they are failing their business .Claims department has given me a pathetic service with no follow ups made to update the progression of my claim, And as soon as you call them they put you on hold till they cut you off. Three of their consultants i have dealt with via email and telephonic conversation has not display a higher level of customer care and service, they have refused to put me through to the person in charge.