GZ
GARY Z
1 reviews | Active since Apr 2021
30 Apr 2021, 10:17
The Unlimited Dishonest way af tricking you into taking out a policy
The sales people in particular a guy by the name of Pareshta recently contacted me saying that I already have a policy with them and the good news is they are going to reduce the cost to only R79.90/month. We went through the process. After the call I checked my Bank statements and confirmed that I dont in fact have a policy and that this was just a clever but disonest way of getting me to take out a new policy. I feel that this is really disgusting and dishonest to the degree that this Sale persons should be fired for approaching a sale in this way. I have since cancelled the policy and have yet to see if they still deduct from my account. DONT do business with these snakes
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Replies (3)
The Unlimited's replyOfficial
30 Apr 2021, 13:56Hi Gary,
Thank you so much for bringing this incident to our attention. We’re always overjoyed to welcome new customers, however, we never want them to join our family under false pretense. We’re truly sorry if our team member was dishonest with you. We’ve checked on our system and your policy is cancelled and there'll be no further debits to your account. Please know that we’re taking your review very seriously and we’ve opened an investigation into this matter. We’ll provide you with an update on our investigation before close of business today.
Thank you so much for bringing this incident to our attention. We’re always overjoyed to welcome new customers, however, we never want them to join our family under false pretense. We’re truly sorry if our team member was dishonest with you. We’ve checked on our system and your policy is cancelled and there'll be no further debits to your account. Please know that we’re taking your review very seriously and we’ve opened an investigation into this matter. We’ll provide you with an update on our investigation before close of business today.
The Unlimited's reply30 Apr 2021, 13:56
Official
Hi Gary,
Thank you so much for bringing this incident to our attention. We’re always overjoyed to welcome new customers, however, we never want them to join our family under false pretense. We’re truly sorry if our team member was dishonest with you. We’ve checked on our system and your policy is cancelled and there'll be no further debits to your account. Please know that we’re taking your review very seriously and we’ve opened an investigation into this matter. We’ll provide you with an update on our investigation before close of business today.
Thank you so much for bringing this incident to our attention. We’re always overjoyed to welcome new customers, however, we never want them to join our family under false pretense. We’re truly sorry if our team member was dishonest with you. We’ve checked on our system and your policy is cancelled and there'll be no further debits to your account. Please know that we’re taking your review very seriously and we’ve opened an investigation into this matter. We’ll provide you with an update on our investigation before close of business today.
The Unlimited's replyOfficial
30 Apr 2021, 17:22Hi Gary,
We appreciate you being patient with us. Due to the nature of our investigation, we need more time to fully assess the telephonic conversation you had with our team member. Our investigation will be concluded in 24-48 working hours and we’ll present you with our findings thereafter.
The Unlimited's reply30 Apr 2021, 17:22
Official
Hi Gary,
We appreciate you being patient with us. Due to the nature of our investigation, we need more time to fully assess the telephonic conversation you had with our team member. Our investigation will be concluded in 24-48 working hours and we’ll present you with our findings thereafter.
The Unlimited's replyOfficial
03 May 2021, 15:43Hi Gary,
Thank you for being patient whilst we worked to conclude our investigation. Kindly note that we've thoroughly assessed the call in question and we found that our team member did not misled you. He informed you that he was contacting you based on the previous policies you had with us. If you'd like a copy of the call, please let us know and we'll forward it your email address.
Thank you for being patient whilst we worked to conclude our investigation. Kindly note that we've thoroughly assessed the call in question and we found that our team member did not misled you. He informed you that he was contacting you based on the previous policies you had with us. If you'd like a copy of the call, please let us know and we'll forward it your email address.
The Unlimited's reply03 May 2021, 15:43
Official
Hi Gary,
Thank you for being patient whilst we worked to conclude our investigation. Kindly note that we've thoroughly assessed the call in question and we found that our team member did not misled you. He informed you that he was contacting you based on the previous policies you had with us. If you'd like a copy of the call, please let us know and we'll forward it your email address.
Thank you for being patient whilst we worked to conclude our investigation. Kindly note that we've thoroughly assessed the call in question and we found that our team member did not misled you. He informed you that he was contacting you based on the previous policies you had with us. If you'd like a copy of the call, please let us know and we'll forward it your email address.