NP
Neil P
1 reviews | Active since Sept 2020
05 Nov 2020, 14:00
The unlimited Disgusting Customer Service
I had a membership of life cover and hospital plan with the unlimited. I then canceled the membership but it was never canceled, I moved from banks and they were still trying to debit my account after a few time they gave me over to itc and because of that I am unable to do a few things. Yesterday I gave them a call the guy said it was an error on their side the account was not canceled when I asked them to, he also said my membership show not active. No I'm trying to get this off my name from itc but unable to do so because the unlimited must do it from their side and they didn't do anything about it.
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
05 Nov 2020, 14:47Hi Neil,
Thank you so much for bring this to our attention. As an authorized financial services provider, we are obligated to report to TransUnion so we can ensure all our customer's details are correct. Good News - you do not owe us any money! We only have month to month memberships and because of this, we will not affect a credit scoring or be able to blacklist a customer. We have also sent you an email confirming this yesterday when you called our customer care line. Please send us the name of the credit bureau that has enlisted your name so that we can look into this matter.
Thank you so much for bring this to our attention. As an authorized financial services provider, we are obligated to report to TransUnion so we can ensure all our customer's details are correct. Good News - you do not owe us any money! We only have month to month memberships and because of this, we will not affect a credit scoring or be able to blacklist a customer. We have also sent you an email confirming this yesterday when you called our customer care line. Please send us the name of the credit bureau that has enlisted your name so that we can look into this matter.
The Unlimited's reply05 Nov 2020, 14:47
Official
Hi Neil,
Thank you so much for bring this to our attention. As an authorized financial services provider, we are obligated to report to TransUnion so we can ensure all our customer's details are correct. Good News - you do not owe us any money! We only have month to month memberships and because of this, we will not affect a credit scoring or be able to blacklist a customer. We have also sent you an email confirming this yesterday when you called our customer care line. Please send us the name of the credit bureau that has enlisted your name so that we can look into this matter.
Thank you so much for bring this to our attention. As an authorized financial services provider, we are obligated to report to TransUnion so we can ensure all our customer's details are correct. Good News - you do not owe us any money! We only have month to month memberships and because of this, we will not affect a credit scoring or be able to blacklist a customer. We have also sent you an email confirming this yesterday when you called our customer care line. Please send us the name of the credit bureau that has enlisted your name so that we can look into this matter.
NP
Neil P's updateReviewer Update
05 Nov 2020, 15:30Clearscore, transunion, sanlam, kudoughscore,
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Neil P's update05 Nov 2020, 15:30
Reviewer Update
Clearscore, transunion, sanlam, kudoughscore,
NP
Neil P's updateReviewer Update
06 Nov 2020, 13:27Any progress on this matter
NP
Neil P's update06 Nov 2020, 13:27
Reviewer Update
Any progress on this matter
The Unlimited's replyOfficial
06 Nov 2020, 14:23Hi Neil,
Thank you so much for reaching out to us. We have forwarded your information to the relevant department and we will provide you with feedback in the next 24 to 48 working hours.
Thank you so much for reaching out to us. We have forwarded your information to the relevant department and we will provide you with feedback in the next 24 to 48 working hours.
The Unlimited's reply06 Nov 2020, 14:23
Official
Hi Neil,
Thank you so much for reaching out to us. We have forwarded your information to the relevant department and we will provide you with feedback in the next 24 to 48 working hours.
Thank you so much for reaching out to us. We have forwarded your information to the relevant department and we will provide you with feedback in the next 24 to 48 working hours.
NP
Neil P's updateReviewer Update
09 Nov 2020, 09:51Any feedback?
NP
Neil P's update09 Nov 2020, 09:51
Reviewer Update
Any feedback?
The Unlimited's replyOfficial
09 Nov 2020, 13:30Hi Neil,
Thank you for taking our call and for giving us the opportunity to assist you with your query. We hope you’re happy with our assistance regarding the matter, however, should you require anything further, please do let us know.
Thank you for taking our call and for giving us the opportunity to assist you with your query. We hope you’re happy with our assistance regarding the matter, however, should you require anything further, please do let us know.
The Unlimited's reply09 Nov 2020, 13:30
Official
Hi Neil,
Thank you for taking our call and for giving us the opportunity to assist you with your query. We hope you’re happy with our assistance regarding the matter, however, should you require anything further, please do let us know.
Thank you for taking our call and for giving us the opportunity to assist you with your query. We hope you’re happy with our assistance regarding the matter, however, should you require anything further, please do let us know.