ER
Eben R
1 reviews | Active since Jul 2020
06 Jul 2020, 11:30
The Unlimited disappointment
I submitted my claim on 19 June 2020, all the photos and quotes included as required. I have since called the customer care line multiple times and all I get is music whilst waiting for someone in claims to assist me. I have had my claim escalated to the claims manager Keshny on 2 July 2020, but still no reply to my claim to date! I can understand that there are slight delays with the COVID 19 pandemic, but having to wait for over two weeks is very disappointing!
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Replies (2)
The Unlimited's replyOfficial
06 Jul 2020, 12:25Hi Eben, We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will give you a call soonest.
The Unlimited's reply06 Jul 2020, 12:25
Official
Hi Eben, We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will give you a call soonest.
The Unlimited's replyOfficial
06 Jul 2020, 13:49Hi Eben, Thank you for taking our call today. As soon as we've received your claim forms we will be able to assist you with your claim.
The Unlimited's reply06 Jul 2020, 13:49
Official
Hi Eben, Thank you for taking our call today. As soon as we've received your claim forms we will be able to assist you with your claim.